Senior Housekeeping Supervisor

3 weeks ago

Edinburgh, United Kingdom Native Edinburgh Full time

**JOB DESCRIPTION**

**Job Title: Senior Housekeeping Supervisor**

**Reports to: Regional Head Housekeeper**

**Department: Housekeeping**

**Based at: Native Edinburgh**

**ABOUT NATIVE**

**OUR MISSION**

Native Places mission is to create great places, with great people, in great areas. We help you plug into cities and communities - whether you’re passing through or making permanent plans. Our Aparthotels are ideal for energetic travelers, curious families, work trippers, one-nighters, or staycayers. Our Apartment Collection is ideal for anyone relocating to a new city or looking to stay a while.

Going Native is like staying at home. Just better. Work in your living room or our communal spaces. Entertain as you wish or join our events. Cook when you want, eat with us, or head into the city armed with our best tips. And when you’re done, just leave the cleaning to us. In short, Native is for those who don’t want to book boring. Those looking to stay somewhere original. Nothing too fancy or formal, weird or wonderful. Just great places, with great people, in great areas.

**OUR COMMON TRAITS**

**Aesthetically Designed**

You walk into some spaces, and you just know you’re going to have fun. Design plays a big part in that. Every Native site looks good so you can feel good.

**Community Driven**

In many ways we’re just the middle-woman, connecting global guests to local communities through environments, experiences, and moments. Eco-friendly alternatives, original brands, resident events.

**Interesting + Interested**

From our places to our people. Native isn’t quirky or kooky. But it does shine a spotlight on different. A different way to stay and savor a city.

**WHAT MAKES US DIFFERENT**

**Live like a local.**

Each Native site has its own history and heritage and is deeply embedded into its community. You’ll be surrounded by local art, brands, and makers. While our team and Neighborhood Heroes are there to help you paint the town whatever colour you fancy.

**Keen on green.**

Apartment-living is, by nature, more eco-friendly (we can be more conservative with water, cleaning, and energy). We supplement this with our behavior. Like fanatically sourcing local with our produce and products.

**Summary of Position**:
Every day is different. You will be responsible for ensuring that all guest apartments are cleaned and presented to the highest standard at all times. You will be passionate about what you do and have a great eye for detail, ensuring every guest that stays is wowed. You will have full accountability of the department in the absence of the housekeeping managers.

**Principle Duties and Responsibilities**:
We have summarised here some of the day to day functions of the role:

- Plan, organise and direct team members to ensure the highest service and cleanliness level.
- To ensure hygiene, cleanliness and safety standards are implemented and adhered to.
- Help manage the purchasing, re-ordering and maintain housekeeping supplies and inventory based on Native’s provided budgets.
- Build positive and productive working relationship with colleagues and subordinates across the business.
- Keep a fluent and co-operative communication and working relationship with Reception and Maintenance.
- To ensure all maintenance faults are reported to the Maintenance Department and that these are rectified immediately, especially if life threatening or dangerous.
- Ensure that the service in the room is carried out in a friendly and efficient manager.
- To be aware and follow up of group allocations, VIP allocations and any special requests.
- To ensure all staff are using equipment (be product and or machinery) correctly and to identify any training needs required.
- To ensure that all the cleaning materials are being handled correctly.
- Assist organising and setting up on-going deep clean schedules.
- To ensure that all staff are attired and presented correctly and are wearing protective clothing if the task requires that they do so.
- To have full knowledge and be able to act upon fire procedures of the building.
- To ensure all members of the department are trained in COSSH regulations, Manual Handling, Company Regulations, Customer Service, Security and any other requirements by the Company.
- Ensure staffing levels cover business demands.
- Assist in induction training for all team members ensure each new team members is provided with a 3 month induction plan, training records and access to learning tools and a mentor.
- To lead and create a team environment which promote good employee morale and ensure a high level of commitment and Native brands.
- To ensure effective communication with the team by holding briefing session and attending all management meeting.
- Assist in Departmental training plan, ensuring each member of staff has a current training record on file.
- Highlight any performance issues and resolve as appropriate following company guidelines.
- Manage all team absence

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