Housekeeping Supervisor
4 weeks ago
Job Purpose
Both full time and part time hours available
35 hours per week, 8am-4:30pm
**Salary**: £20,400 - £22,149
**Requirements**:
- Minimum 6 months supervisory experience of housekeeping service delivery, ideally within a hotel.
- Excellent organisational and time management skills
- Ability to work under pressure
Main Responsibilities
a. Allocation of Work and Resources
Where necessary, making minor adjustments to existing rotas to ensure staff levels match occupancy levels and responding to unforeseen staff shortages or supplies.
b. Quality Assurance and Supervision
Carry out daily bedroom and assigned hotel area inspections and audits in line with SOP. Provide timely feedback to Housekeepers when issues arise. Provide induction and refresher training to Housekeepers in line with SOP and set guidelines, to ensure delivery of consistently excellent standards. Address non-compliance when those arise and communicate to Assistant Housekeeping Manager or Housekeeping Manager.
c. Stock Control and key security
Assist in local stock handling processes by undertaking stock counts of linen and cleaning materials in line with set processes. Report any discrepancies to Assistant Housekeeping Manager or Housekeeping Manager
d. Customer Service
Provide a first point of contact for guests in relation to repairs reporting and cleaning matters. Report any simple maintenance issues to Porter or Estates team in accordance with agreed procedures escalating more complex queries to Assistant Housekeeping Manager or Housekeeping Manager
e. Security and Safety
Ensure the safety and security of all keys, ensuring issue and collection from housekeepers in accordance with set key handling procedures at the start and end of each shift. Report any missing keys or other breaches in building security to Assistant Housekeeping Manager or Housekeeping Manager immediately. Participate in local Health and Safety procedures such as fire alarm testing and weekly and monthly fire checks.
f. Cleaning Services
Provide cleaning services to guest bedrooms, bathrooms and other hotel areas. Replenish bed linen, towels and guest amenities in line with department guidelines. Undertake regular programmed deep cleaning tasks. Restock and maintain cleaning trollies daily. Dispose of waste appropriately, in accordance with departmental sustainability guidelines
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