Support Worker

6 months ago

London, United Kingdom One Housing Group Full time

**Support Worker**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our homeless prevention team is friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for
- profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Homeless Prevention team as a Support Officer**:
Our Homeless prevention sits at the heart of our vision to provide places to call home, with an aim to deliver 5000 homes over ten years. We are responsible for the acquisition, delivery and sales of new-build properties across London and the South East.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
We have a fantastic opportunity for someone to join us in the position of Support Officer.

At Arlington, we have 95 homeless residents staying with us at any one time.

All our supported customers are referred to us by Camden Council through their hostel pathway service. They can stay with us for up to two years.

We support our vulnerable adults who are homeless achieve and maintain independence.

We offer them on-going support which enables them to build confidence, resilience and access training and employment opportunities.

Our support team provides support to Arlington residents who have varying needs due to their history of being homeless or sleeping rough.

This can include:

- mental health support needs,
- substance dependency,
- and physical health needs.

**Location**: Camden, London

**Salary**: £26,037 per annum

**Hours**: 37.5 hrs a week, rolling rota, early and late shifts, every other weekend.

Your responsibilities will include:

- Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.
- Carry out assessment to identify and prioritise needs
- Use SMART goal planning to provide needs led holistic support
- Develop and maintain positive links with key stakeholders
- Be there to empower and teach/show how to cook, maintain personal hygiene, budget, doing laundry etc
- Participating in activities that promote independent living, and access to training, education and work
- Key work sessions
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.
- Demonstrable experience of working with vulnerable adults
- Have experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
- Have Experience of promoting Equality & Diversity
- Possess strong time management skills and ability to prioritise workload
- Have the ability to communicate effectively in writing including the preparation of letters reports & file notes
- Have the ability to contribute to effective team working
- Possess IT skills including use of Microsoft packages such as Word

**The offer**
- **Your** **holidays are important to us.** **Take up to 28 days annual leave plus bank
- **Lean travel**.** **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** **You can buy or sell up to five days annual leave each [not for statutory employees]
- **Get paid to do good.** **We offer you two days off on full pay each year to volunteer in our
- **Look after your loved ones.** **Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
- **Well** **done** **With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never** **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re** **here for you.** **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart.** **Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.** **We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merg

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