Front Desk Coordinator

Job Summary:
**Job Purpose**: To work as part of the Reception and Administration Team in providing a customer focussed, high quality ‘front of house’ service to patients and other visitors to the Practice. Key to this is facilitating patient’s access to doctors, nurses and other staff involved in the delivery of the range of services provided by the Practice.

**Hours of Work**: Monday 1.30pm to 6pm, Tuesday 1.30pm to 6pm and Friday 8am to 6pm - 18.5 hrs per week.

Please note these hours are fixed and are not negotiable at this time.

(Reception is open from 8:00am to 12:30 - 13:30 to 6:00pm Monday to Friday excluding bank and other public holidays).

**Rate of Pay**: The rate of pay will be £11.44 per hour and the post qualifies for the NHS Pension Scheme. Overtime will be paid at the normal hourly rate of pay.

**Holidays**:In addition to statutory, bank and other public holidays, 25 days paid annual leave (pro rata) will be given.

**Detailed Job Description**: The specific duties involved in this post include the following:

- 1. Meet and greet patients politely and professionally on their arrival, assisting them where necessary with the Practice’s computerised check in facility.

2. Opening and closing of the foyer and shutter

3. Processing patient medication requests

4. Make and/ or re-arrange patients’ appointments at their request or at the request of colleagues working at the Practice.

5. Answering telephone calls from patients and other callers, signposting, taking messages, forwarding queries and making appointments using the Practice’s computerised appointments system.

6. Managing the online messaging system, which often includes patient queries and requests for appointments and/or medication.

7. Sorting any mail both internal and external

8. Scanning and uploading confidential information to patients’ records.

10. Process new patient registrations and register temporary patients.

11. Ensure that the waiting and reception areas are kept tidy and presentable throughout the day.

12. Follow Practice rules and procedures where they relate to this post including the building closing down protocol.

13. Maintain patient and Practice confidentiality at all times, only releasing confidential information when authorised to do so to those acting in an official capacity.

In addition to the above you may be asked to undertake other reasonable tasks at the request of the Assistant Operations Manager or Strategic Operations Manager or other senior members of staff, but the above is a general guide to the duties involved in the post.

Scheduled interviews will be held on Thursday 23rd May 2024 on site at Harewood Medical Practice.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 18.5 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- No weekends

Ability to commute/relocate:

- Catterick Garrison: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you be able to work the hours specified in the job description?

**Education**:

- GCSE or equivalent (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 03/05/2024