Reservations Coordinator
3 weeks ago
We are working with a leading global hospitality provider who require a Reservations Coordinator
The company are recruiting due till growth and the opportunities for progression are endless.
**Responsibilities**:
- Work with other Reservations Coordinator to create, maintain, and deliver guest services monthly report to management
- Adopt the internal communication program used to create open liaison with guests
- Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings)Resolve reported client and guest maintenance and/or service issues as required
- Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
- Send out accommodation extension requests and move out instructions
- Upload new property information (descriptions and photos) to the internal database upon request from the Account Managers
Experience & Qualifications:
- Excellent customer services skills with the ability to problem-solve
- Reservations experience is preferred
- Ability to thrive in a fast-paced environment and ability to stay calm under pressure
- Excellent IT skills across MS suite including Word and Excel
- Broad vocabulary within excellent written and spoken English
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