End User Services Specialist
3 weeks ago
Work Your Magic with us
Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
**Your role**:
As an End User Services Specialist, you will be working as part of the local IT team based in Glasgow providing 2nd and 3rd level support for incident management onsite & remotely covering all our locations in Scotland. You will be responsible for supporting onboarding and transfer requests, providing support for any integration activities. Working with Global teams, you will resolve complex and advanced IT related issues. Supporting all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware. You will provide a positive and supportive experience to customers and colleagues. Coordinate uninterrupted IT support and communicate ongoing strategy and execution with colleagues. You will work with end users to provide training advice, and guidance on IT systems and processes.
**Who you are**:
- Proven experience handling enquiries, escalations and establishing partnerships with key customers for issues relating to Infrastructure and End User Support.
- Proven experience handling enquiries, escalations and establishing partnerships with key customers for issues relating to Infrastructure and End User Support.
- Experience with technical documentation and knowledge management.
- Understanding of Security & Quality standards.
- Experience of working on Innovation activities such as process improvements, pilots, PoCs, etc. Experience of providing IT support in a Manufacturing or Laboratory environment would be beneficial.
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress
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