Credit Controller

3 weeks ago

Armagh, United Kingdom Bunzl McLaughlin Full time

Part of Bunzl plc, a FTSE 100 company, Bunzl McLaughlin is a market leader in the hospitality and catering sectors across Ireland, both North and South. Placing innovation at the heart of its corporate identity since 1894, Bunzl McLaughlin delivers a reputable and unparalleled level of excellence through both product offering and service.

At Bunzl, we pride ourselves in offering our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

We currently have an exciting opportunity for a Credit Controller to join our Credit Control Team to ensure sales are turned into cash as quickly as possible and minimise the business’ risk to bad debt.

**Key Responsibilities**

**Debt Management**
- Pro-active debt management throughout the month for all customers in NI and Donegal area, to ensure their exposure is in line with credit limits/terms.
- Providing risk assessments and credit checks for all new customers
- Liaising with solicitors and sale staff to recover bad debts
- Manage order release in line with company deadlines and with customer credit terms

**Customer Management**
- Capturing and quickly actioning customer complaints and issues
- Management of customer database
- Advising customers/BDM’s on best payment options for large one-off orders

**Experience**
- A minimum of 2 years’ experience in a credit control role in a similar size organisation.
- Understanding of pursuing debt collection through the legal systems (solicitors/courts)
- Understanding of dealing with liquidations/bankruptcy/receiverships etc.

**Quality of Work**
- The ability to work at a pace that matches the requirements of this fast-moving business and recognise the importance of meeting deadlines
- Strong organisational and time management skills
- Arranges work schedules and prioritises work to meet deadlines
- Computer literate, logical and methodical approach to work
- A high standard of numeracy, accuracy, and attention to detail

**Teamwork**
- The ability to work in team as well as individually
- A willingness to work extra hours or assist in other areas outside role

**Communication Skills**
- Calm, level headed approach to dealing with difficult situations with customers
- Able to convey confidence, authority, and persistence with all levels of staff working for the customer
- Ability to listen and quickly understand information
- Presents information in a clear and concise manner
- Can change communication style for different types of customer and different types of situation.
- Ability to negotiate in a variety of situations

**Customer Focus**
- Sees Credit Control as a Customer Service
- Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation
- Ensures actions of self and others meet or exceed customer requirements.

**Attitude**
- The ability to recognise potential risks to the company and react accordingly
- Accepts additional challenges and responsibilities willingly and assists others.
- Self-reliant
- Adapts to changes and uses resources effectively
- An effective coach and role model
- Confident enough to make decisions on their own
- Smart enough to know when to refer decisions to the Credit Control Team Leader

**Benefits**

We also provide a thorough induction programme, buddy system and comprehensive on the job training in order to give you the best possible opportunity to succeed.

On top of this, we offer a competitive salary and unrivalled benefits package including.

29 days holiday (increasing to 34 days with service)
Opportunity to purchase additional holidays
Healthcare cash plan
Life assurance
Company pension
Employee assistance programme
Employee retail discounts
Sharesave plan
Long service awards
Enhanced maternity / paternity pay
Cycle To Work Scheme

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Paid volunteer time
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- credit control: 2 years (preferred)

Ability to Commute:

- Armagh (required)

Work Location: Hybrid remote in Armagh

Application deadline: 29/02/2024

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