Implementation Manager

3 weeks ago


City of London, United Kingdom Robertson Sumner Ltd Full time

Job Summary

Due to 30% year-on-year growth and Private Equity investment, our client is expanding its footprint and portfolio and expect this trend to continue as we develop their SaaS analytics solution in existing and new markets.

As Implementation and Customer Experience Manager, your role will be to help onboard new service providers, being the pivot point between all departments and the Service Provider to ensure their first experience is exceptional, then in-life performing aCX role again to ensure successful outcome to any customer issues to help create an environment for growth.

With previous experience onboarding and providing CX to tier one and tier two service providers, helping to create and build confidence during onboarding phase, plus take on any customer challenges, you will be a motivated individual with a high level oftechnical aptitude, intellectual curiosity and a desire to learn and develop your career in a growing company and fast-paced industry.

An excellent communicator, you have the ability to quickly grasp and understand customer and channel business challenges and can demonstrate outstanding follow-up skills.

Key Responsibilities and Core Objectives
- Be the Implementation and CX lead for service providers in the International business
- Own the onboarding of service provider channels as a trusted advisor, from signed contract where the engagement begins through to onboarded, in life and ready to generate revenue
- Report to Head PreSales who will provide coaching and mentoring
- Key hire and part of the Sales team
- Champion the Service Provider / customer
- 25% travel expected in role UK/EMEA



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