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Womens Support Worker

3 months ago

Glasgow, United Kingdom HEMAT GRYFFE WOMENS AID Full time

**Women’s Support Worker (Refuge & Follow on) Job Description**

Hemat Gryffe Women’s Aid Ltd was established in 1981 and is Scotland’s first feminist women’s aid service providing refuge, follow on and outreach services primarily to women, children, and young people from the Asian Black and Minority Ethnic communities. We support all women referred to us and will not turn any woman away without listening to them and sign posting to an alternative agency where possible if we cannot help them.

The organisation is based at Flat 0/1, 24 Willowbank Street, Glasgow, G2 2UE. This is the first point of contact for women, children and young people requiring support. We are one of 34 women’s aid groups across Scotland providing support to women, children, and young people.

**Main Purpose**

**Conditions of Employment**

**Job Title **Women’s Support Worker - Refuge and Follow-on service

**Salary **£26,000 per annum plus contributory pension

**Responsible to **Hemat Gryffe Womens Aid - Women’s Service Manager

**Qualification **SVQ Social Services and Healthcare at SCQF Level 6, working toward achieving the qualification or a willingness to undertake in line with registration requirements of SSSC. Funding and support will be provided to achieve this by the organisation. Expected timescales to obtain the qualification is dependent on certain criteria. New registration with Scottish Social Services Council (SSSC) - 5 years Timescales for employees currently registered are determined by the SSSC. The qualification will be offered on successful completion of a probationary period. The cost of the qualification paid by Hemat Gryffe Women’s Aid will be deducted from your final salary if you leave post within 6 months of achieving the qualification.

**Hours **35 Hours per week
(Flexible working is required as and when necessary)

**Pension **Employer Contribution 3%
Royal London Pension Scheme

**Holidays **Holiday period commences April to March.
28 (increasing to 30 days after 5 years continuous employment)
1 Religious’ Day
All public Holiday

**Contract type **Fixed term contract to March 2024.
Funded by Scottish Government Delivering Equally Safe Fund

**Main Duties and Responsibilities**

To provide confidential direct support primarily to women victims-survivors of gender
- based abuse from the Asian, Black and Minority Ethnic Community and to provide bilingual support where required.

Participate in a key worker system when providing direct support to women in refuge in accordance with policy and procedure.

To promote and preserve the safety of women, children and young people who use the services of Hemat Gryffe, in line with relevant organisational policies and procedures e.g. child protection.

An element of this role will include partnership working with statutory and voluntary sector agencies including, but not restricted to: Police Scotland, Social Work Services,
Education Services, Health Services, Law firms & legal personnel, Homeless Case Work Teams, Department of Work and Pensions, Glasgow City Council Housing Benefit Team. ( _This is not an exhaustive l_ist).

Report and communicate any complaints and concerns (including concerns of service users) to the Women’s Service Manager and Senior Housing Support Worker in accordance with policy and procedure. You will assist the Women’s Service Manager and Senior Housing Support Worker with the day-to-day running of the refuge. This will involve ( _but is not an exhaustive list_)
- Assist women settle into the refuge
- Prepare flats for women to be admitted to the refuge.
- Perform duties asked by the Women’s Service Manager or Senior Housing Support Worker.
- Conduct flat inspections with colleagues
- Provide direct support and a listening ear to women
- Complete support plans, risk assessments and other required documentation in accordance with Data Protection/GDPR guidelines.
- Make welfare benefit claims
- Advocate on behalf of the women, make telephone calls, accompany women to appointments, provide bilingual support as and when required
- Provide information to refuge residents as required in relation to HGWA policy and procedures pertaining to the health and safety of the refuge.
- Issue welcome packs to women and ensure necessary paperwork is signed and completed.

You will be responsible for the follow-on service which requires assisting women leaving refuge to help them to resettle into permanent accommodation. You will require to work with the Childrens Refuge & Follow-on Worker with women who have children who are leaving refuge. The purpose of the follow-on service is to make the transition from refuge accommodation to permanent accommodation as smooth as possible.

You will ensure women in the refuge and the follow-on service have information in relation to HGWA service provision and informed of updated service user policies and procedures in accordance with Health and Social care standards. The service involves but is