Business Administration Apprenticeship with Bulk
1 month ago
**Job Summary**
You will be the first point of contact for a defined list of customers. Ensuring that all orders are carried out with an outstanding level of customer service.
**What will the apprentice be doing?**
- Managing export orders out of Europe
- Liaising with customers to keep them updated with their order status, providing alternative options upon problems arising
- Booking export orders
- Dealing with incoming calls and queries
- Complaint handling
- Providing excellent customer service to all customers
- Implementing and monitoring improvement plans
- Reviewing and monitoring templates against completed orders
- Ad hoc administration duties
**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Ability to develop business relationships
**Qualifications**
- GCSE or equivalent English (Grade 4) desirable
- GCSE or equivalent Maths (Grade 4) desirable
**What training will the apprentice take and what qualification will the apprentice get at the end?**
Level 3 Business Administrator Apprenticeship Standard which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT:
- Record and document production
- Decision making
- Interpersonal skills
- Communication
- Quality
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- External environment factors
**What is the expected career progression after this apprenticeship?**
- Possibility of a full-time position upon the completion of the apprenticeship
**Salary**: £12,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Middlesbrough, TS9 5PT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Business Administration Apprenticeship
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