Hire Controller

4 weeks ago

Barking, United Kingdom Marwood Group Limited Full time

**About Us**

Marwood Group Limited specialise in non-mechanical plant hire and sales. With 20 depots nationwide we have a strong reputation for quality products and service.

**Job Title**: Hire & Sales Implant Negotiator

**Reporting to**:Depot Operations Manager

**Main purpose of job**:

- To ensure the Key Account Customers' requirements are properly defined and understood and that Marwood Group Ltd can satisfy 'in house' these requirements.
- To maximize and increase the hire & sales of company products for both the Key Account and Marwood Group Ltd.
- Perform the duties as described in the Marwood Quality Procedure.

**Main Responsibilities**:

- To supply Key Account Customer and their customers with information and advice on the suitability of our plant and equipment available for hire and sale.
- Liaise with Plant & Transport department for technical information and prices on non-standard enquiries & products.
- Receive enquiries via the HSS computer systems and respond to all enquiries within expected timescales.
- To negotiate with customers on current product hire rates, list sale prices and non-standard product prices.
- Liaise with customers on requirements and raise computerized quotations.
- Follow up all quotations and ask all required questions.
- Accept and process hire/sales orders and off hires.
- To enter all necessary details from the pro-forma documents onto the Marwood Group Limited network computer systems to create, amend or terminate contracts.
- Check all details of verbally agreed contracts from customers with their written confirmation order.
- Ensure delivery/collection instructions via MGL depots understood and confirmed.
- Record details of lost hires on Marwood Computer System and report these on a monthly basis to the Head of Business Development.
- Receive customers off hire notifications and raise collection notes.
- Liaise with Key Account Customer regarding plant returned damaged, lost and in good order in accordance with timescale set out in SLA KPI’s.
- Pro-Actively promote the products and services provided by MGL to all relevant Key Account staff to ensure maximization of opportunities.
- Confirm loss/damage notes in accordance with Marwood Quality Procedure
- Attend monthly KPI review meeting with Customer/Marwood where necessary.
- File contract/purchase order notes against contract Doc tab and archive contract files.
- Carry out purchase order checks on all contracts raised on a monthly basis and update the contract log to suit.
- Investigate and resolve invoice queries.
- If/when necessary complete a customer complaint form on behalf of the customer and see the process through until the matter has been resolved.
- Inform the Depot Operations Manager of any training requirements.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall corporate objectives of the company.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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