Hire Desk Controller

4 weeks ago

Barking Suffolk, United Kingdom Hawkes Resourcing Group Full time

Hire Desk & Office Manager Job Description

Main Purpose of Role

You will be responsible for the smooth running of the hire desk function, customer interaction correct, efficient order handling, interdepartmental communication team performance and compliance .

As the Hire Desk Manager, you will play a crucial role in overseeing the daily operations of the hire desk, ensuring efficient coordination of resources and delivering excellent customer service. This position involves supervising a team of 6 staff members and requires a candidate with strong leadership skills, a customer-centric approach, and a collaborative mindset.

Key Responsibilities

* Team Leadership: Supervise and lead a team of 5 staff members, providing guidance, support, and fostering a positive working environment.

* Hire Desk Operations: Oversee day-to-day operations of the hire desk, ensuring smooth coordination of equipment and resources.

* Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and ensuring timely and accurate delivery of equipment.

* Resource Management: Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands.

* Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the overall efficiency of the hire desk.

* Communication: Collaborate with other departments to facilitate effective communication and ensure seamless coordination of activities.

* Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans when necessary.

* Reporting: Generate and analyse reports to assess key performance indicators, identify trends, and make data-driven decisions.

* Targets: work towards reaching targets against measured KPI's

Key Personal Characteristics

* Work well under pressure and be able to prioritise tasks.

* Good communication skills and able to deal with customers professionally.

* Excellent people management skills

* Ability to organize workload and teams focus

* Proven excellent and advanced PC and MS skills

* Remains calm under pressure

* Proven experience in managing and leading teams

* Strong advantage to have a background in Hire and Construction

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