Virtual Mechanic

3 months ago

Preston, United Kingdom Ribble Cycles Full time

Virtual Mechanic

As a Virtual Mechanic, you will be responsible for delivering the exceptional aftersales experience that our customers expect. Effectively managing their relationship, ensuring that any technical, maintenance, upgrade and lifestyle queries are proactively answered in order to enhance our customer's overall Ribble journey.

To succeed in this role, you need to be enthusiastic, organised, possess excellent communication skills and be able to use your own initiative to resolve complex customer queries from start to finish.

You will be responsible for dealing with aftersales queries, managing relationships, Compliant handling and resolution, processing refunds, upgrades, and amendments of orders.

**Skills**:

- Excellent bike technical/mechanical knowledge.
- Exceptional customer communication skills.
- Excellent decision making and problem-solving skills.
- Self-motivation and the ability to manage your own workload.
- Ability to use own initiative to proactively resolve issues.
- Ability to effectively communicate and manage the expectations of internal and external stakeholders.
- Flexibility to adapt well to change with enthusiasm and positivity.
- Willingness to learn and receive feedback.
- A brand ambassador that takes ownership and follows through to completion.

You will ideally have:
2 years’ experience in a customer contact role.

A relevant mechanical qualification.

**Job Types**: Full-time, Permanent

**Salary**: £25,850.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Preston

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