Lobby Ambassador

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

**Job Description**:
**Job Title**:Lobby Ambassador

**Location**:St Andrews, Fife

**Contract**: Permanent, Full-time

Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

This is an excellent time to join our resort here in St Andrews, with some very exciting development plans for the property on the horizon. For those individuals joining our team, you will be joining an iconic property who aims to become a flagship institution of luxury in Scotland and the epitome of delivering excellence in service and experience to our guests.

**What will you be doing?**
- Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort, providing a smooth and friendly check in/check out service
- Providing assistance with luggage for all guests to/from rooms and vehicles
- Providing assistance with all aspects of travel for guests, assisting with bus and taxi reservations
- Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service
- Maintain a strong working knowledge of all hotel services/facilities and local attractions/activities to respond to guest inquiries accurately and effectively
- Accommodate guest requests for changes courteously and professionally.
- Maintain high standards of cleanliness and presentation in vehicles, front of house and back of house areas at all times
- Interact with guests in a polite, warm and professional manner at all times, delivering a 5 star experience at all times.

**Qualifications**:
**Who are we looking for?**
- Someone with a bright, engaging and warm personality
- A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area
- High standards of grooming, presentation and professionalism
- Highly motivated and ambitious, with a great sense of pride in their work
- Actively and collaboratively assists in building the best practices necessary for the company and departments success
- Team player with excellent communication skills
- Desire to learn, develop and progress within the resort

Additional Information

**What is in it for you**:

- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events