Onboard Tailor Made Travel Consultant

3 months ago

London, United Kingdom Crystal Cruises Full time

**Position Summary**

The Onboard Tailor Made Travel Consultant is responsible for the design, pricing and sale of itineraries that are tailored to exceed requirements and expectations of A&K’s + Crystal’s most discerning guests, including VIPs, Chairman’s Club members, Inspiring Expeditions, Custom Groups and Private Jet sales.

All duties and responsibilities are to be performed in accordance with Crystal Basics, the company’s Safety Management System (SMS), STCW requirements, MLC promulgated standards, USPHS guidelines, and environmental regulations.

Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

**Responsibilities and Accountabilities**
- Demonstrate competency of destination knowledge worldwide and product (Small Group Journeys, Private Jet, Expedition Cruising, Inspiring Expeditions)
- Building Client base of repeat business
- Maximize all opportunities in the process of closing a sale and exercise upsell opportunities throughout the life of the Onboard relationships with guests.
- Answering guests’ inquiries in the most professional and enthusiastic manner with great attention to detail.
- Promptly and accurately deliver all relevant documents to guests and follow up on the process.
- Meet or exceed established sales goals
- Attending and co-hosting Captain’s Reception parties, Crystal Society Cocktail Parties and any other functions as well as parties hosted by individual Guests or Travel Agents.
- Keep track of work and rest hours on the crew portal on a continuous basis.
- To attend meetings, training activities, courses and other work-related activities as required. And where appropriate, initiate meetings to address and resolve quality concerns and continuously identify improvement opportunities.
- To conduct oneself in a professional and courteous manner, including physical and verbal interactions with fellow shipboard employees and/or in the presence of guests.
- Develop and maintain a network of existing and new clientele through onboard sales in order to build relationships
- Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
- Design custom tailor made itineraries in consultation with guests and Travel Agents for FIT and custom groups
- Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
- Communicate and advocate product and price value in support of successful conversions
- Confirm required services with DMC and Third Party suppliers
- Manage all financial aspects of booking in Travel Studio according to company guidelines
- Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
- Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe
- Research flight schedules, hotel availability and other procedures as necessary
- Meet or exceed established A&K Service standards
- Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
- Collaborate with internal departments to facilitate booking process and sales
- Assist Guest Relations on post tour to ensure guest satisfaction is maintained
- Sales projects as determined by management
- Domestic travel in conjunction with Sales Director sales calls
- International travel may be required (and maintain a current passport)

**Requirements**:
**Education & Qualifications**
- Associate or Bachelor degree preferred or equivalent experience
- High School diploma required
- Knowledge of TS would be highly regarded
- Three years travel industry experience required
- Three years of sales experience required
- Excellent verbal and written communication skills
- Detail oriented with excellent organizational skills and ability to multi task
- Strong worldwide geographic, destination, cultural and world affairs knowledge
- Act as a positive role model for the Tailor Made team
- Drive to achieve results, initiate personal goals and close sales
- Must be in possession of a valid Crystal Cruises approved Pre-Employment Medical Examination (PEME), declaring the crew member to be fit for shipboard duty.
- Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
- Good judgment and problem solving skills
- Ability to work in a team environment
- Excellent inter-personal skills
- Must be able to read/write/speak in English
- Foreign language skills preferred

**Work Environment & Physical Demands**:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
- Attends all

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