Waiter / F&b Assistant

6 months ago

Pitlochry, United Kingdom Dunalastair Hotel Suites Full time

**Basic Responsibilities**: Provide F&B service to guests according to established standards, policies and procedures. Also, always provide a courteous and professional service. Responsible for all duties prior to and after service, always ensuring maximum guest satisfaction.

**Main Responsibilities**:

- Able to prepare all F&B mise-en-place duties prior to service.
- Able to provide a warm welcome and fond farewell to the guests.
- Greet guests according to the standards to ensure superior service.
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
- Possess a good knowledge of different kinds of silverware, flatware, and glassware.
- Set up the restaurant according to the table plan, cover layout and standards defined by the hotel's management.
- Make sure all assigned duties prior to service are completed.
- Attend service briefings prior to each meal period.
- Know the restaurant menu and Specials of the day.
- Greet and seat guests.
- Offer Menu and Wine List and attend to napkins.
- Take Food and Beverage orders.
- Serve Food and Beverage orders.
- Check and clear Waiter’s station during and after service.
- Handle all guest complaints in a professional manner.
- Clear soiled silverware and any other operating equipment to designated wash-up/storage area.
- Able to generate the final bill from the POS system and offer to guest settlement.
- Clear and re-set tables according to instructions.
- Clear all soiled linen to the designated area.
- Report any theft or damage to Manager/ Assistant Manager.
- Report to Restaurant Manager/ Assistant Manager before completion of the shift.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Print closing report and drop the cash with the front office/accounts department.
- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
- Close the shift at the POS terminal.
- Able to report for duty punctually, always wearing a correct and clean uniform and name badge.
- Able to have a complete understanding of the Restaurant’s operating policies and procedures.
- Participate in staff training and briefings.
- Maintain a good teamwork relationship with colleagues.
- Maintain a high standard of personal appearance and hygiene always.
- Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.
- Assist in stocking linens, china, glass, silver, and food items for service.
- Assist in preparation of smaller items such as toast, soup, or beverages.
- Able to carry out other reasonable duties and responsibilities as assigned.

**Skills**:

- Excellent customer service skills with a friendly and outgoing personality
- Strong communication skills to effectively interact with guests and team members
- Basic math skills for handling payments and making change
- Time management skills to prioritise tasks in a fast-paced environment
- Ability to work well under pressure and handle difficult situations calmly
- Knowledge of culinary terms, ingredients, and food preparation techniques is a plus

We offer competitive pay rates, flexible scheduling, opportunities for career growth, and a positive work environment. If you have a passion for providing exceptional guest service and enjoy working in a dynamic team, we would love to hear from you

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract

Pay: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Tips

Ability to commute/relocate:

- Pitlochry, PH16 5PW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Bartending: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Pitlochry, PH16 5PW (preferred)

Work Location: In person

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