Order Processor

**Job Title**: Customer Service Call Handler / Admin - Sales Team

**Location**:Birkenhead

**Job Type**:Full-time, Temporary to Permanent

**Salary**: £24,000 - £26,000 per year

**Working Hours**:Monday to Friday, 8:45am - 5:00pm

**Job Overview**:
**Key Responsibilities**:
**Customer Liaison**:

- Act as the primary point of contact for customer inquiries and concerns.
- Provide excellent customer service by addressing client needs promptly and professionally.
- Liaise between customers, the scheduling team, and the production team to ensure seamless communication and customer satisfaction.

**Order Processing**:

- Input all relevant information into the Shuttleworth system accurately and efficiently.
- Coordinate with the production team to ensure orders are processed and delivered on time.
- Maintain a thorough understanding of our products and services to assist customers with order customization.

**Data Management**:

- Utilize Excel and other tools for data entry, tracking, and reporting.
- Maintain accurate and up-to-date customer records and order details.
- Generate reports as needed to support decision-making processes.

**Problem Resolution**:

- Address and resolve customer issues or concerns in a timely and effective manner.
- Collaborate with internal teams to identify and implement solutions to improve customer satisfaction.

**Administrative Support**:

- Provide administrative support to the sales team as needed.
- Assist in maintaining documentation related to customer interactions, orders, and inquiries.

**Qualifications**:

- Previous experience in customer service, administration, or a related field is preferred.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with a focus on accuracy in data entry and record-keeping.

**Benefits**:

- Competitive salary within the range of £24,000 - £26,000 per year.
- Monday to Friday work schedule, providing a healthy work-life balance.
- Opportunity for professional growth and development within a dynamic manufacturing environment.

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you available for immediate start or do you have a notice period? If so, how long?
- Are you able to commute to Birkenhead for 8.45am?

**Experience**:

- Order Processing: 2 years (preferred)

Work Location: In person