Maintenance Associate

7 months ago

Birmingham, United Kingdom Cortland Full time

**ROLE OVERVIEW**

**Role**:Service Associate

**Reporting to**:Service Manager

**Property**:Cortland Broad Street, Birmingham

**# Of Units**:Circa 440 Units

**Amenities**:Resident Lounge, Workspace, Gym, Courtyard, Sky Lounge

**COMPANY OVERVIEW**

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA with over 80,000 apartments under management, our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas and UK regional cities. Currently, we have two developments open in Watford and Manchester and another in Birmingham set to open this year, and more in the pipeline.

We are looking for superstar team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first.

**ROLE RESPONSIBILITIES**

The Service Associate will assist with the general maintenance, project management and statutory compliance of the Cortland Broad Street site reporting to the Service Manager for Cortland Broad Street operational support issues. To assist with all repairs, and maintenance issues in relation to all residential properties and communal areas owned and managed by Cortland Broad Street. To be part of the Cortland Broad Street inhouse preventative and reactive maintenance team, with attention to detail and quick response times to defects raised on the Yardi system.
- Support the Service Manager in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way. 
- To liaise with the Service Manager and advise of any maintenance issues within the properties and buildings. 
- To attend all maintenance issues and establish the cause and ascertain who is responsible for resolving the issue i.e., Cortland or an external contractor. 
- Be familiar with combined heat & power systems, heat interface units, MVHR units etc. 
- To ensure everything is completed to a satisfactory standard, in the agreed timescales and that the residents are left satisfied with the works carried out. All notes and pictures are uploaded onto the Yardi system. 
- Join out of hours rota call out for holiday/weekends and evenings. 
- Communicate directly with residents to resolve service requests which have been raised on the Yardi maintenance portal. 
- To co-ordinate with residents when access is required to conduct works and resolve issues.  
- Frequently inspect properties and facilities to proactively detect potential problems and recommend the necessary repair and maintenance. 
- To inspect properties and report to the Service Manager as and when required. 
- To identify damages caused by residents/visitors and work closely with the Service Manager in ensuring there is a good upkeep of all rented properties and residents are aware of their responsibilities in ensuring the property is kept in a good condition and returned in the same condition it was rented to them. 
- Help with the development of maintenance procedures and PPM’s. 
- Be confident in carrying out ongoing preventative maintenance programs i.e flush testing, emergency light testing, fire alarm testing, AOV testing, lift testing etc. 
- Provide immediate response to emergencies across the site, keeping the Community Manager and Service Manager informed of action taken. 
- Be prepared to undertake any relevant training for the position held. 
- Assist with waste management supervision each week reporting items that should not be in the waste bins & getting the wheelie bins out to their respective collection points. 
- Inspect the quality of performed maintenance work by contractors and raising any concerns to the Service Manager. 
- Help ensure plant rooms are free from hazards and in full operation across the Cortland Broad Street Site. 
- Assist contractors on site (including all paperwork requirements), following security and safeguarding procedures as required. 
- Report all H&S risks identified across the Cortland Broad Street Site to the Service Manager directly. 
- Assist Service Manager on a weekly/monthly H&S inspection. 
- With Service Manager or in his absence conduct weekly testing of the fire alarm system and bi-annual fire drill, maintaining accurate records for inspection. 
- With Service Manager or in his absence conduct weekly visual safety inspection of all Gym equipment and maintain accurate records for inspection and co-ordinate b

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