Service Supervision Specialist
3 weeks ago
**
Service Supervision Specialist
**LOCATION - **Leeds, LS27
**SALARY** - £25000/£28000+ DOE
**HOURS**:
- Monday to Friday
**JOB TYPE** - Full time, permanent
Venatu has the pleasure to recruit for the Service Co-Ordinator role for our well-established Equipment Manufacturer in Leeds. We are looking for someone to provide high-quality support to their great team.
You'll be mainly responsible for planning and arranging call outs, maintenance works, Installs, projects and remedial works.
**ROLE SPECIFICATION**
- Provide customers with both pre and post-sales support in an efficient and professional manner
- Develop and maintain excellent customer relationships and continually promote the Company values and reputation.
- Reflect a customer-focused culture in all aspects of communication
- Ensuring all documentation is promptly sent to customers, accurately demonstrates the company’s professional outlook and complies with the company standards
- Upholding standards and company values
**MAIN DUTIES & RESPONSIBILITIES**
- Booking and coordinating all service-related works efficiently
- Raising requisitions and ensuring service engineers are adequately equipped for each site visit
- Providing Service Engineers with all relevant information required for each site visit
- Updating and maintaining all service records and processes
- Supporting the creation of all necessary customer documents in line with Health and safety standards i.e. RAMS
- Ensuring customers receive a first-class service to the best of the Company’s capabilities
- Act as an interface between customers and subcontractors to ensure the smooth running of any third party works
- Supporting the administration of quotations for PPM Contracts / Installs / Callouts and required parts
- Liaising with the Sales Admin team to ensure works are invoiced accordingly
- Investigating and resolving service-related customer matters
- Build an ongoing understanding of customers’ individual requirements, ensuring an efficient, professional service is delivered.
- Adequately training new members of the Service Admin team
**PERSON SPECIFICATION**
- Organised, Efficient and ability to meet deadlines
- Focused and Observant
- High attention to detail
- Professional communication skills
- Driven by customer satisfaction
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