Restaurant Supervisor

5 months ago


Harrogate, United Kingdom Weetons Leeds Road Full time

**About Us**

Weetons Leeds Road is a brand new retail and dining destination on the outskirts of Harrogate Offering a stunning, newly created premium home & garden hall, foodhall, established plant & garden centre, alongside our delectable restaurant and cafe.

Here at Weetons we pride ourselves on offering the best of locally sourced produce in our dining experience, brought to life through our varied and exciting menu options. At the heart of our business is our aim to consistently offer exceptional customer service.

We are seeking customer centric and dynamic Restaurant Supervisors, reporting to the Restaurant Manager, who can coach, lead and inspire a high performing restaurant team. Ultimately offering customer service excellence, whilst delivering an outstanding sales performance

**Duties & responsibilities**:

- Overseeing the daily operations of the restaurant and cafe
- Providing & inspiring customer service excellence
- Creating a positive and high performing team culture
- Ensuring high standards of restaurant presentation
- Training and developing staff
- Ensuring customer service guidelines are clear and embedded in all staff KPI’s
- Organising staff shifts and scheduling
- Customer management to ensure any concerns or issues are resolved
- Providing constructive customer feedback to the kitchen team with regard to the menu
- Ensuring all staff and customers are safe and that all food safety procedures are followed according to regulations
- Following all company policy and procedures regarding dealing with cash, equipment and property
- Managing and auditing supplies and equipment inventory levels to ensure product availability, and ordering as required
- Working closely with management
- Opening/closing the department
- Supporting on-site events (private dining and events)

**Skills & Qualifications**
- Ability to remain calm under pressure, possessing excellent conflict & performance management skills
- Exceptional organisational and leadership skills
- Outstanding customer service approach
- Ability to work well with others displaying exceptional interpersonal and communications skills
- Dependable and reliable
- Business management skills
- Knowledge of food production and preparation
- Able to work flexible hours, including nights and weekends
- Qualifications in hospitality preferred but not essential

**Experience Requirements**
- A minimum of 1 year experience in a high cover, fast paced environment
- Customer service experience (1+ years)

**Job Types**: Full-time, Permanent

Pay: From £12.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising: 1 year (preferred)

Work Location: In person


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