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Disability Benefits Officer

4 months ago

Leicester, United Kingdom PA Housing Full time

**Additional role requirements**:

- DBS
- Full Drivers Licence with access to your own vehicle

**A little bit about what we are looking for...**

This is a challenging role, which requires first class communication and written skills. Customer welfare is key in everything we do, and customers are always at the forefront of our thinking.

You will also be responsible for building and maintaining relationships with external partners including the DWP, Capita and ATOS.

You will need strong IT skills, as accurate record keeping is essential in this role. You will manage your own workload, so strong organisational skills are required.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**
- Assist residents with accessing all available disability benefits by identifying eligibility and assisting with all aspects of claims including representation at tribunals.
- To attend health assessments with residents.
- To keep accurate and up to date records, and file supporting evidence.
- To identify current residents at risk due to Welfare Reform and to refer them to your colleagues in the Tenancy Sustainment Team for support.
- Achieve target for benefit gains for year
- To make a positive contribution in team meetings and one to one’s and take a proactive approach to identifying service improvements.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- A strong knowledge of disability benefits, and/or a medical professional background.
- Experience in a customer facing role.
- Experience of working in a high pressure, customer-facing environment and achieving demanding performance targets.
- Understanding of the safeguarding procedure.
- Experience of IT systems for record keeping and report writing.

**Job Types**: Full-time, Permanent

**Salary**: £34,789.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Leicester