Service Delivery Manager
2 weeks ago
Service Delivery Manager. My client based in Caerphilly, Wales are looking for an Service Delivery Manager. **This role does offerwith the option of WFH for 2 days when not in the office or at a client site.**
I am looking for an experienced SDM with great customer facing skills and process knowledge who is able to act as the intermediary between both customers and IT Service support department. You will have good analysis, reporting and service improvement knowledgeand be able to understand from the data where my client needs to modify their support practices or steer customers to enable a joined-up approach. You will be comfortable working alongside our Solutions and Sales Teams to help with the implementation of newservices into Business as Usual and will effectively support Business Relationship Managers with service reviews and customer meetings.
You must have:
- Experience in a similar Service Delivery Management role.
- Broad knowledge of IT and communications services.
- Customer facing experience.
- Managing customer relationships.
- Financial awareness.
Role involves:
- Contributing to Service Design Packs.
- Onboarding and go live of client services.
- Providing effective service delivery management in line with contracts, SLAs and KPIs.
- Operational management of client accounts.
- Producing, analysing, and reporting monthly service data and presenting customer relevant Service Management Reports to clients.
- Maintaining Service Management documentation, records and action plans pertaining to client accounts.
Please send in your CV ASAP for more information and a full job spec.
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