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Administration Coordinator

7 months ago

Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen within Vascular Services for a professional Administration Coordinator to join our friendly and dynamic team. Helping to provide a high quality and efficient admin service to our clinical teams.

The role will involve providing designated inpatient and outpatient activity efficiently and effectively, in line with both national and local standards, and ensuring the workload is managed in a timely and accurate manner.

The post holder will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Input data into STHFT Information systems.

To manage all individual patient clinical pathways to ensure treatment is within 18 weeks from date to referral to treatment.

On receipt of abnormal results communicate to the relevant person for follow up and ensure action is taken.

**Frequently convey sensitive information to patient re**: - tests, treatments and guidelines in situations of distress, unhappiness, where there may be difficulty with acceptance, in line with agreed guidance protocol.

Occasionally handle aggressive/distressed telephone callers.

Actively contribute to the smooth running and development of the Department by sharing, discussing, and implementing new ideas and ways of working with colleagues and Directorate staff.

Manage and maintain patients through their clinical pathway (chasing investigations in a timely way), ensuring accurate recording of the patients 18-week pathway status at every juncture on the hospital Patient Administration System (Lorenzo) system and update PTL (Patient Tracking List).

Ensure patients are booked in for any requested tests/added to waiting lists as requested within the patient administration and ensure patient 18 week pathway status is updated/correct, including any RTT errors identified by the assistant coordinators.

Comply with General Data Protection Regulations, Access to Health Records Act, Health and Safety procedures and Confidentiality.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of its staff together with the provision of an excellent health and well-being support service.

Sheffield Teaching Hospitals NHS Foundation Trust is one of the largest and most successful healthcare employers in the UK. We offer fantastic opportunities for career progression, training and development, ensuring that roles are both challenging and rewarding.

Please view the attached Job Description and Person Specification documents for full details regarding this post.