Receptionist/admin Support

2 weeks ago


Northwich, United Kingdom Firdale Medical Centre Full time

We need a motivated person who likes to be a part of the team but is also able to work independently on their own initiative. You should be flexible as additional hours may be required by mutual agreement to cover colleagues holidays and other absence. Knowledge of medical terminology and experience of working in healthcare is desired but not essential as full training will be provided. It would be beneficial if you had previous reception or administration experience, strong customer service skills, experience of using IT systems, good telephone manner and good level of resilience.

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list.
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required, including filing, photocopying and scanning
- Processing prescription requests and queries from patients
- Processing and issuing repeat and acute prescriptions
- Adding medication from hospital letters

Firdale Medical Centre is a member of Northwich Primary Care Network looking after over 10000 patients. We also mentor and support one of the local nursing homes.

The practice is clinically led by 4 partners and we employ three salaried GPs. To complete the medical team we have three nurses, two pharmacists and musculo skeletal specialist.

We are also teaching practice supporting foundation and specialty doctors.

We like to think there is more to work than roles and responsibilities and it is essential for everyone to feel a part of the team and able to contribute to the services we provide.

**Job Type**: Part-time
Part-time hours: 24.5 per week

**Salary**: From £10.00 per hour

Schedule:

- Day shift

Work Location: One location

Application deadline: 26/02/2023


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