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Lettings Officer

5 months ago

Dudley, United Kingdom Stonewater Full time

Are you looking to pursue a career in housing?

Or perhaps you’ve worked in the sector before and want to feel the buzz of helping families find their forever homes?

If so, this could be the role for you

Here at Stonewater, we are looking for a pro-active and practical Lettings Officer to join our Lettings and Empty Homes teams.

This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. It’s not a call centre or sales role - you’ll be delivering a positive experience to our customers and maximising Stonewater’s income through efficient management of our exit process and voids works on our homes.

You’ll provide a professional, specialist support service to new rental customers from first point of enquiry through to completion of their move, ensuring accuracy and regular communication with them as well as external stakeholders, so that lettings completions are carried out to agreed targets. You’ll undertake affordability assessments on potential customers as required to ensure they meet the criteria set by Stonewater to minimise financial risk for the collection of rent and service charge, and make decisions to ensure that cases are escalated through the stages of the process at the appropriate time, including cases requiring Category 1 authorisation or referral to internal support via Income teams or Resolution teams. You’ll work collaboratively with Customer Experience teams to ensure that a holistic approach to Lettings is maintained and build relationships with external stakeholders such as Local Authority Partners, other registered providers and contractors.

Our team believe in hard work and doing our bit towards helping to tackle the housing crisis. We are an evolving team working in a fast-paced environment with a need to be extremely agile and work under pressure.We celebrate each other’s success providing a personal service designed to help our customers find a place to call home. That feeling that everyone around you is pulling together to get things done, when we work together, we are unstoppable - they’re all part of life at Stonewater.