Visitor Experience Day Supervisor

2 weeks ago

Leeds, United Kingdom Harewood House Trust Full time

**JOB DESCRIPTION**
**Visitor Experience Day Supervisor (House)**

**Job Title **Visitor Experience Day Supervisor (House)

**Responsible to** Visitor Experience Manager

**Salary** £11.11 per hour, equal to £10,487.84 per annum

**Contract ** Annualised hours - 944 hours per year

**Hours** Working on a 2 week rota basis - Week 1 Fri/Sat/Sun, Week 2 Thurs/Fri/Sat

**ABOUT HAREWOOD**

Harewood House Trust is an educational charity which engages 250,000 visitors every year through our three outstanding collections - art, garden and living - with a 30-year commitment to contemporary programming, that links them. It is one of England’s finest 18th century country houses, with a magnificent collection of fine and decorative arts; an accredited museum, with a nationally designated collection, it is also the family seat of the Earl and Countess of Harewood.

As an educational charitable trust, Harewood’s key objectives are:

- to preserve for the benefit of the public the House, Gardens and Collections
- to promote the study and appreciation of the arts and sciences
- to provide facilities for recreation.

Alongside the care, conservation and interpretation of the core collection, Harewood runs a series of innovative exhibitions of contemporary as well as historic art. The Trust also has a commercial arm that manages its trading operation including major outdoor events, conferences, corporate functions, fine dining, cafés and other retail and food outlets
throughout the site.

In 2021, Harewood celebrated 250 years since the House was completed. The Trust has great ambitions for Harewood’s future, as well as celebrating its fascinating past, including working on a potential masterplan to ensure Harewood’s conservation, its longevity and its relevance to audiences today.

**JOB SUMMARY**

The Visitor Experience (VE) team acts as the ‘face’ of Harewood for 250,000 visitors a year. Championing the experience of every visitor, the Day Supervisor will work closely with the VE Team Leaders and Manager to deliver excellent customer care standards which meet the high expectations of our audience and ensure the VE team offers a warm welcome throughout the site leading to repeat visits and recommendations. The team plays a key role in promoting the Trust, Harewood Membership and developing long term engagement amongst our visitors. The VE Day Supervisor will demonstrate and uphold the skills and care required in order to succeed in this mission.

The VE Day Supervisor (House) will ensure the efficient day-to-day operation of Harewood House whilst open to visitors. You’ll need to be a real people person, with an eye for detail and a passion for customer service. You’ll provide a friendly, welcoming, informative and enjoyable experience for visitors and co-supervise the VE Team Members and Volunteers.

**MAIN PURPOSE OF THE ROLE**

**House Daily Operations**
- Ensure the House is opened and closed daily, adhering to House requirements and published times.
- Ensure the highest standards of visitor welcome and customer service are upheld by yourself and the Team, including being the main point of contact for all enquiries & complaints.
- Ensure the efficient day-to-day running of all aspects of the visitor operation within the House, making sure iPads, tills, PDQs and relevant paperwork is in place daily.
- Undertake regular floor walks to ensure the House remains ready in all aspects for visitors during opening.
- To provide effective and proactive supervision for the VE Team Members, ensuring standards are maintained and key areas are covered operationally.
- Organisation and supervision of the Volunteer House Ambassadors including leading morning and afternoon daily briefings.
- Communicate new information to the team and share activities going on within the Park and wider Estate.
- After training, assist management with the training of VE Team Members and Volunteer House Ambassadors.
- Greet groups and supervise house tours ensuring high levels of visitor experience are constantly maintained.
- Make sure all daily talks are delivered in the best possible way, providing regular feedback to the team.

**KEY RESULTS AREAS**

**Key Tasks**:

- Ensure the highest standards of visitor welcome and customer service are upheld by yourself and the VE Team, including being the main point of contact for all enquiries & complaints.
- Deal with any issues that may arise during the day with support from the Team Leaders and VEM and/or the relevant department.
- To be aware of, and constantly vigilant to, the risks of fire, theft and flood and at all times observe the current instructions of fire & security issued by Harewood House Trust
- To be familiar with the emergency procedures on site
- To be trained in First Aid. Ensuring all kits are in place and fully stocked.
- Ensure that all monies are reconciled and recorded and are secured at the end of each day.
- Any other duties as requested by the management of Harewo

  • Visitor Services

    2 weeks ago

    Leeds, United Kingdom HENRY MOORE FOUNDATION Full time

    Full Time 35 hrs/wk including alternate weekends, or as determined by the duty management roster; 5% pension contribution + other benefits; Henry Moore Institute, Leeds city centre This is an exciting opportunity to join in a new role at the Henry Moore Institute, one of the world's leading centres for the study of sculpture, offering a programme...

  • Dementia Day Care Supervisor

    2 days ago

    Leeds, United Kingdom The Rainbow Care Group Full time

    **‘The Rainbow Care Group is a pioneering company who provide specialist day service’s throughout the community. Their mission is to change the way Dementia Care is delivered throughout the UK by offering a person-led day service which is meaningful and purposeful for each of the individuals who attend.’** ‘Do you want to work in Healthcare but...

  • Visitor Services Manager, Henry Moore Institute

    2 weeks ago

    Leeds, United Kingdom HENRY MOORE FOUNDATION Full time

    Full Time 35 hrs/wk including alternate weekends, or as determined by the duty management roster; Salary: GBP31,000 p.a. + 12.5% pension contribution + other benefits; Location: Henry Moore Institute, Leeds city centre This is an exciting opportunity to join in a new role at the Henry Moore Institute, one of the world's leading centres for the...

  • Security Control Room Supervisor

    7 days ago

    Leeds, United Kingdom First Response Group Ltd Full time

    Here's a fantastic opportunity for an experienced Control Room Supervisor to join the friendly team at First Response Group for a high-profile event space based in Leeds. This Control Room Operator role also involves monitoring the CCTV cameras, controlling the access control of the building, and being the lead for any emergency and/or incident. **Shift...

  • Cover Supervisor

    Found in: Whatjobs ES C2 - 3 days ago

    Leeds, United Kingdom PK Education Full time

    FANTASTIC opportunities for Cover Supervisors in Leeds!Day Rate: £80 - £90Start Date: ImmediateDo you have experience as a Cover Supervisor?Do you want experience of working across a variety of Secondary Schools to enhance your skills?PK Education are working with a secondary school in Leeds who are currently looking for Cover Supervisors. This school has...

  • Cover Supervisor

    2 weeks ago

    Leeds, United Kingdom PK Education Full time

    FANTASTIC opportunities for Cover Supervisors in Leeds! Day Rate: £80 - £90 Start Date: Immediate Do you have experience as a Cover Supervisor? Do you want experience of working across a variety of Secondary Schools to enhance your skills? PK Education are working with a secondary school in Leeds who are currently looking for Cover Supervisors. This...

  • Bodyshop Supervisor

    2 weeks ago

    Leeds, United Kingdom Evans Halshaw Bodyshop Full time

    **Bodyshop Supervisor** **Bodyshop Centre, Leeds** **Excellent Salary with bonus pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Reporting into the Head of Business and Bodyshop Leader, the Bodyshop Supervisor will support in...

  • Hvac Supervisor

    6 days ago

    Leeds, United Kingdom Recserv Full time

    Our client requires a HVAC Site Supervisor to assist with supervision and management of a large commercial construction site in Leeds. The works will involve supervising a direct team of Duct Fitters and Air conditioning installers. The works are on a large commercial construction site and metal ducts, aluminium ducts and spiral ducts - Current valid...

  • Graduate Cover Supervisor

    7 days ago

    Leeds, United Kingdom i-teachers Full time

    Graduate Cover Supervisor -- Leeds Are you a graduate who is passionate about education? Do you like the idea of teaching but would like to gain some solid experience first in this environment? Would a Cover supervisor role be ideal to gain some paid school-based experience supporting secondary school students? i-teachers are different from almost all...

  • Cover Supervisor in schools

    2 weeks ago

    Leeds, United Kingdom Accelerate Teaching Full time

    Join the vibrant educational community at Accelerate Teaching, where we are dedicated to nurturing young minds and fostering a love for learning. We are currently seeking a passionate Cover Supervisor to support our Secondary School in Leeds. Accelerate Teaching is committed to providing exceptional education and creating a positive impact in our...

  • Warehouse Supervisor

    6 days ago

    Leeds, United Kingdom Baker Harding Limited Full time

    Our client is a busy manufacturer and distributor of heating and plumbing tools and consumables. Based near Morley in South Leeds, the company is close to the M62, M621 and City Centre and has excellent public transport links. An opportunity has arisen for an organised Warehouse Supervisor to join their operations team. The Warehouse Supervisor will...

  • electrical Site Supervisor

    5 days ago

    Leeds, United Kingdom CSS People Full time

    Location Leeds - Job-type Permanent - Salary £260 - £275 per day (depending on experience) - Discipline Professional **Electrical Site Supervisor** Our client is a Mechanical and Electrical Contractor, they are looking for a Electrical Site Supervisor to start ASAP. This will be working on residential projects. Running until the end of...

  • Customer Experience Assistant

    1 week ago

    Leeds, United Kingdom Luminate Education Group Full time

    **Part-Time contract: 18.5 hours** **WHAT WE DO** We are a friendly, enthusiastic team with a passion for working with a diverse group of people, to deliver an outstanding customer experience to our students, visitors and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our...

  • Site Traffic Supervisor

    4 days ago

    Leeds, United Kingdom ST Group Full time

    The ST Group is a privately owned well established Timber Merchant and Timber Engineering company based in Leeds with an excellent reputation within the supply and sub contract sector of the Construction Industry. The company operates a busy timber merchant and manufactures roof trusses, engineered floors and structural timber frame buildings for both the...

  • Supervisor

    6 days ago

    Leeds, United Kingdom REstore PLC Full time

    **Business Unit: Harrow Green** **Location: Leeds, LS110HF** **Contract Type: Permanent - Full Time** **Hours: 40** **Salary:£26,500** - Due to company growth here at Restore, we are currently recruiting for a Supervisor to ensure and manage the logistics and safeguarding of staff. - We have a fantastic team, who support and help each other every day,...

  • Cover Supervisor

    6 days ago

    Leeds, United Kingdom i-teachers Full time

    Graduate Cover Supervisor Become a Graduate Cover Supervisor at an excellent secondary school in the heart of Leeds -- gain paid, high-quality experience in a supportive school. Are you a recent graduate looking to embark on a career in teaching? Would you like to provide high quality learning support to Secondary students? Perhaps you want to gain paid...

  • Cover Supervisor

    5 days ago

    Leeds, United Kingdom i-teachers Full time

    Graduate Cover Supervisor Become a Graduate Cover Supervisor at an excellent secondary school in the heart of Leeds -- gain paid, high-quality experience in a supportive school. Are you a recent graduate looking to embark on a career in teaching? Maybe you're looking to work with secondary school students supporting their general learning? Perhaps you...

  • Parts Supervisor

    6 days ago

    Leeds, United Kingdom Zenith Full time

    **Parts Supervisor - Zenith Leeds** Zenith Vehicles has an exciting opportunity for an experienced, hardworking and highly motivated **Parts Supervisor** to join our busy team. Working out of our Leeds site (LS25), you'll be an integral part of the after-sales dept reporting into the Parts Manager. We are looking for a team player with parts experience in...

  • Care Supervisor

    5 days ago

    Leeds, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional** Care Supervisor **to join their team at their prestigious development, **Thackrah Court in Leeds, West Yorkshire** **This is not traditional care, this is better!** **Base Salary: £12.56 **per hour day rate and **£10.36** **sleeping **night rate per hour **plus** additional pay (see below) **Hours: 33.5...

  • Cover Supervisor

    7 days ago

    Leeds, United Kingdom Syncord Education Full time

    Syncord Education are working in partnership with a number of secondary schools in the Leeds area to recruit Cover Supervisors for day to day and long term absences. **Duties**: - Provide supervision and support to students in the absence of regular teachers - Follow lesson plans and ensure that students are engaged in meaningful learning activities -...