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8 months ago

Sittingbourne, United Kingdom The Grovehurst Surgery Full time

JOB DESCRIPTION Document Management Clerk 1. JOB PURPOSE To support the Practice and GPs by implementing document management optimisation protocols for all documentation coming into the Practice. To also support with the administration of prescription requests and provide support to the Reception team when required. 2.

MAJOR DUTIES AND RESPONSIBILITIES To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management To ensure actions are completed by clinicians in a timely manner and to escalate to the Practice Manager where appropriate To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician To report any significant events that occur in relation to document management and participate in any associated learning from incidents To support the administration of prescription requests coming into the Practice To provide telephone Receptionist support in line with an established rota To provide Reception cover in times of staff shortage as requested by the Practice Manager To attend any training required to maintain effective performance in this role Any other duties as requested by the Practice Manager or Partners that are deemed to be reasonable and within the capabilities of the postholder 3. SUPERVISION RECEIVED The postholder will be operationally line-managed by the Practice Manager. 4. SUPERVISION EXERCISED The postholder has no day-to-day line management responsibility and does not directly manage any staff members.

5. CONTACTS The postholder has contact with a wide range of people, including patients, GPs, practice nurses, HCAs, receptionists, health visitors, community nurses etc. 6. EDUCATION, SKILLS & EXPERIENCE The postholder will hold GCSE English and Maths at Grade C or above.

An IT qualification is desirable. The postholder will be computer literate (especially in the clinical system EMIS), have good communication skills and be able to organise and prioritise their own workload. They should be a good communicator with an excellent telephone manner. An understanding of medical terminology is desirable although training will be provided.

Previous experience in the NHS or another healthcare setting is also desirable. 7. OTHER REQUIREMENTS Tidy appearance Professional attitude Able to communicate with a variety of people Able to respond empathetically to people in difficult circumstances Able to cope under pressure Excellent attention to detail and high levels of accuracy Ability to multitask and prioritise workload independently.