Consumer Services Advisor

2 weeks ago

Leeds, United Kingdom TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Do you enjoy being surrounded and collaborating with like-minded and talented people who have a passion to innovate?

At TransUnion we use innovation to make trust possible by helping consumers be reliably and safely represented in the marketplace.

**What You'll Bring**:
We have an exciting opportunity to join TransUnion as a Consumer Services Assistant on a fixed term contract ending December 2024, to play a key role in supporting our Consumer Services Team to provide exceptional customer service and fraud prevention advice to consumers across the United Kingdom.

We will provide full training to all new starters and support you throughout, so experience we are looking for can be varied.

**Day-to-Day you will**:

- Assist victims of fraud in the process of protecting their information
- Produce hard copies of individual credit reports
- Provide information about available online services
- Log credit data disputes and complaints and give updates on the process
- Help consumers to achieve a better understanding of the credit industry in the UK

**Skills and experience you will have**:

- Excellent listening and communication skills
- Experience of working in a call centre or other customer-driven environment desirable
- Good IT knowledge
- Experience of working with sensitive information
- Ability to adapt to changes according to the business needs of the company
- Understanding of the banking or credit referencing industry desirable, but not essential
- Fluent English, written skills
- Ability to work well within a team and communicate with other departments

**Impact You'll Make**:
At TransUnion you will be joining a friendly, forward thinking global business.

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart

**TransUnion - a place to grow**:
**Interview & Hiring Process**

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

**Reasonable Adjustments**

**#LI-Hybrid**

TransUnion Job Title

Administrator I, Consumer Operations Support

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