Head of Facilities

2 months ago

Ipswich, United Kingdom St Elizabeth Hospice Full time

JOB SUMMARY The role of Head of Facilities is to provide strategic direction and leadership for soft Facilities (Catering, Domestic, and Logistic and grounds) services across the Hospice estate. Working as part of the Senior Management Team, developing and implementing strategies, policies and procedures, workforce planning, resource allocation, and supply management. RESPONSIBILITIES Leadership The continuous provision of functionally suitable facilities for healthcare provision creating a safe pleasant environment internally and externally. Strategic and operational management of Facilities (Catering, Domestic and Logistic & grounds Services).

Formulate integrated Annual Business/Service plans, with clear strategic and business objectives that are consistent with the Hospices objectives and strategy. Budget management - maintain effective financial management and forecasting processes ensuring that optimum budgetary performance is achieved Develop long-term strategies for the Facilities Services including service development. Devise and continually audit and review quality improvement plans and standard operating procedures pertaining to the Facilities function Providing leadership to all staff coming within the remit of the Facilities function Overall management of the teams within the Facilities department. To undertake annual performance and development reviews of relevant staff, and review wider teams set objectives.

Workforce planning, resource allocation and supply management. Be responsible for compliance with legislation and policies of good practice and industry and statutory standards Facilities Management Responsibility for development, implementation and maintenance of a fully functional Facilities infrastructure to ensure statutory compliance at all times across all services. To successfully manage the delivery of Facilities management services to a consistently high level. Create, manage and update an annual facilities plan for the hospice.

Identification and management of strategic and operational risks associated with the Facilities function. Responsible for ensuring the cleanliness, condition, appearance, privacy and dignity of the estates are satisfactory. To support all audit processes of the physical environment Ensure that adequate facilities compliance records are maintained in accordance with legislative requirements, policies, codes of practice and procedures. Ensure catering services provide adequate nutrition and hydration through the choice of food and drinks for people to meet diverse needs.

Access and car parking arrangements meet the reasonable needs of patients, staff and visitors and are effectively managed. Ensure garden maintenance, landscaping, external cleaning, Fencing and conservation of Hospice sites. Be responsible to drive forward the Green agenda with a continual drive for environmental performance, in particular water and energy waste production and non-patient transport and the impact they have on the Carbon footprint. Working with the procurement and purchasing department to carry out regular price comparisons and tenders for both departments.

Ensure the Hospice estates are secure at all times to include hospice access, CCTV monitoring, and the physical environment. Assist with the insurance renewals and claims under remit of role. Input into the infection control group and ensure actions are undertaken as agreed. Providing comprehensive professional and technical support and advice on relevant matters to the appropriate departments and stakeholders Ensure that 24 hours / 7 day management and on-call arrangements are in place for all responsible services Oversee the work of contractors for soft facilities.

To deputise for the Head of Estates on matters relating to support services as appropriate. Project manage soft facilities projects. To be a member of the Crisis Management Team involved in the Major Incident Plans Ensure the Business Continuity Plan is kept up to date and fit for purpose. To attend H&S meetings, representing soft facilities compliance and health and safety.

Work collaboratively and in partnership with other organisations and external agencies to further improve the facilities of the organisation. Be responsible for the utilities throughout all hospice sites To carry out other duties reasonably requested by line manager. Logistics Ensuring the effective and efficient operation of all logistic requirements for the Hospice, making sure appropriate processes and procedures are in place and logistics team are meeting KPIs Developing transportation plans for any new projects that arise Ensure the fleet of vehicles for Hospice wide use is adequate and effectively managed. Continually seek to improve our logistics model to gain scale without loss of quality, service, asset utilisation and margin.

PERSONNEL RESPONSIBILITIES To undertake annual performance reviews as required. To recognise indications of staff stress and to facilitate staff su

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