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Right to Buy and Leasehold Services Officer
4 months ago
It’s an exciting time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents.
We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that everyone deserves a safe, high quality home that meets their needs. We understandthat demand for affordable housing, locally and nationally, significantly outstrips supply and the impact this has on individuals and families. We are therefore committed to building as many new homes as possible, developing innovative solutions and maximisingpartnerships to positively impact the communities we work in.
We pride ourselves on the culture we’ve created, which is open, transparent, supportive and community spirited. With excellent learning and development opportunities, flexible working arrangements and a fantastic team; NPH is a great place to work.
We have an exciting opportunity to join Northampton Partnership Homes as the Right to Buy and Leasehold Services Officer.
You will be responsible for delivering the Leasehold and Right to Buy services provided, ensuring leaseholders are properly consulted, briefed, and involved in investment and improvement plans and proposals for regeneration for their area, delivering a high-qualityservice, to ensure a consistent system enabling the Council to fulfil statutory and financial responsibilities.
You will need to have the relevant experience of delivering services to leaseholders and a clear understanding of the relevant Right to Buy legislation, regulations, and best practice in provision of leasehold services, including consultation under section20, issuing leasehold service charges, and undertaking leasehold consultation prior to and post works.
The ability to communicate effectively with customers, colleagues, and external agencies is essential. We are looking for applicants with effective decision-making skills, who can work collaboratively with colleagues to achieve success. You will be solutions-focusedand believe passionately in delivering outstanding customer service and ensure positive performance
Possession of a clean driving licence and use of a vehicle for work are essential.
As well as being a great place to work, we provide free on-site parking, contributions to the local government pension scheme, free tea and coffee, flexible working, free wellbeing events and health checks, free fruit and lots more.
