Service Advisor
7 months ago
**Service Advisor (fixed-term 12 months. part-time 20 hours per week)**
**Evans Halshaw Ford Coatbridge**
**Competitive salary with £2,133 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services (pro-rata for part-time)**
Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Ford Coatbridge?
As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
**What does the role of Service Advisor involve?**
- Provide estimates for work, and book in service and repair work for our customers’ vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
**What qualities do I need to succeed in the Service Advisor role?**
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy
**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Pay: £11,936.00-£14,069.00 per year
Expected hours: 20 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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