Provisioning Specialist

2 weeks ago


Bristol, United Kingdom Pax8 Full time

Are you a customer service professional? driven to providing the best customer experience? Maybe you have that passion for technology and want to get an opportunity in join a fast paced tech unicorn. Here at **Pax8 **we are looking for an exceptional Provisioning Specialist to join our **Service Delivery Team **here in** Bristol**. You will be creating a seamless and excellent experience, whilst bringing collaboration across our global teams. Using your passion for technology to become a Subject matter Expert on some of our Vendor solutions.

At **Pax8**, we are dedicated to inclusivity, diversity and the continuous development and progression of our employees. As a forward-thinking organisation, we strive to simplify the cloud journey for all our partners by integrating technology, business intelligence and proactive service to deliver unparalleled experience. Creating an environment that fosters innovation, collaboration, and personal growth. We believe in the power of the unique perspectives and contributions each individual can bring.

**What's in it for you?**
- You’ll enjoy a team environment with regular team **training**, individual **support** and **mentoring** plus access to **+14,000 courses** on our internal training platform means your potential has no limits. Investors and founders who have a clear vision for the company (and previously have backed companies such as Uber & Slack)
- You’ll be able to **watch your impact** in the business as you work on projects and provide support for **Pax8** partners
- Stepping into a **technology unicorn** that is growing exponentially across Europe with more than 149,000 different businesses that could access our platform and the services we provide.
- You will have a manager that will always help you achieve your personal goals. Taking pride in your own progression and development without the need of micro-managing.

**#TeamWorkMakesTheDreamWork **and our team live and breathe our values,** elevating **each other and **celebrating** their wins through healthy competition and insatiable appetites for success. At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience.

**It's our mission** to be the **world’s favourite marketplace** to buy **cloud products** - and make you a part of that **success story**

If you don't believe me take a look at the following links...

John Street CEO of the year 2023**So you are interested, let's see what you will be doing in this role**:

- Navigate the dynamic realm of post-order processing for Cloud and SaaS services, mastering the art of troubleshooting and communication.
- Champion the integration of new vendor releases, driving innovation and progress within the organisation.
- Utilize SQL expertise to conduct thorough database analysis, identifying root causes and optimising operations.
- Tackle API errors and automate order processing with precision, ensuring seamless transactions.
- Document and share error solutions, proactively reducing recurring issues and enhancing efficiency.
- Take ownership of personal development, continuously striving for improvement and excellence.

**Requirements**:
**You'll be ideal for us if you have**:

- Proven dedication to delivering exceptional customer service, fuelled by an unwavering commitment to exceeding expectations.
- Stellar communication skills, adept at simplifying technical concepts for diverse audiences, leaving a lasting impact with every interaction.
- Passion for technology, driven by a relentless pursuit of knowledge and advancement within a rapidly evolving industry.
- Agile and adaptable, embracing technological shifts with ease and leveraging them as opportunities for growth.
- Sharp attention to detail, adept at unravelling complex problems and delivering efficient solutions with finesse.
- Thrive in fast-paced environments, setting standards and streamlining processes to drive efficiency and innovation.

In order to fulfil this role you should be resident in this country with a valid right to work.

**Salary & Benefits**
- Basic Salary £25k - £27k per annum
- Hours - 9:00am to 5:30pm
- Hybrid working ( at least 1 day a week in the office )
- 25 days holiday (plus bank holidays)
- Dedicated time for training and personal development
- Private healthcare
- Health & Wellbeing coaching support
- Dental Plan
- Life Assurance
- Income Protection
- Workplace pension scheme
- Pax8** "Live Your Best Life" **Pass to support your health and mental wellbeing
- Fun and frequent company and team socials

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the talent partner managing this role on 0117 457 7243 (No Agencies Please)

**Pax8 Bristol Office Environment**
- Amazing brand new offices at The Distillery
- City Centre location within a 5 minute walk from Temple Meads Station
- Se



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