Revenues & Benefits Officer

3 weeks ago


London, United Kingdom Adecco Full time

**Revenues & Benefits Officer**:

- **Public Sector - Local Authority - Customer Services**:

- **£17.05 per hour PAYE / £22.36 per hour Umbrella**:

- **Full Time - Monday to Friday, 9am to 5pm, 35 hours per week**:

- **Temporary role - 3 months with possible extension**:

- **Hybrid working - 2 days per week in office (Ealing, W5)**:

- **£17.05 per hour PAYE / £22.36 per hour Umbrella**:

- **Paid Annual Leave entitlement (PAYE route only)**

**PURPOSE OF ROLE**
- To provide a comprehensive and in depth telephone service for council tax and housing benefit / council tax support enquiries
- To ensure that all contacts receive a good customer experience, in a professional timely and courteous manner at all times
- To explain both housing benefit / council tax support entitlement to the customer to enable them to agree the appropriate council tax payment arrangement
- To accurately update / amend accountabilities with regard to agreed procedures
- To facilitate and promote the use of online services to Ealing residents i.e Myaccount

**ESSENTIAL EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES**
- Experience, understanding and knowledge of council tax and/or benefits service
- Demonstrates excellent customer care skills by seeking to understand the needs of customers and building rapport
- Ability to work as part of a team
- Ability to maintain, update and interrogate computerised records, quickly and accurately
- Proven experience of a customer services environment
- Experience of the use of ICT solutions

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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