Council Tax Officer

1 month ago

London, United Kingdom CRA GROUP LIMITED Full time

6 months contract with A Local Authority

Job Summary:

·         Administer Council Tax accounts and other revenue streams in line legislation.

·         Prepare and represent the Council in the Magistrates Court, County Court, High Court and Tribunals.

·         Efficiently and effectively recover debts due to the Council.  Assist with the management and monitoring of the Enforcement Agents and other collection agents.

·         Maximise collection in accordance with Financial Procedures and statutory regulations.  Provide a high standard of service to customers.

Key Duties/Accountabilities:

·         Execute your duties in accordance with legislative requirements, the division’s Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.

·         Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.

·         Deal with difficult queries including complaints by correspondence, telephone, face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.

·         Comply with procedures to maintain an accurate database, fulfil audit requirements, and meet / exceed internal & external accreditations.

·         Prepare cases relating to proceedings at the Magistrates Court, County Court and other courts and Tribunals as directed. In this regard, maintain close contact with the various courts, collection agents, the Enforcement Agents and other relevant bodies as required. 

Essential Experience Required:

·         Monitoring targets and performance, collating information and analysing statistical data for input into management reports.

·         Working in a revenue of similar environment.

·         Experience of dealing with challenging customers.

Additional information to note:

·         High level knowledge of the Magistrates Court proceedings in both Liability Order and Committal applications.

·         35 Hours P/Wk.

·         9am – 5pm.

The closing date for this position is 21/05/24.


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