Sheltered Housing Advisor
6 days ago
SHELTERED HOUSING ADVISOR
37 hours per week, Fixed Term Contract up to 12 months (Maternity Cover)
Salary £23,198
We offer a great place to work, with an excellent range of benefits including holiday starting at 5 weeks, pension contributions matched up to 8%, an Employee Assistance Programme, Cash back scheme that can be used towards the cost of new glasses, dental treatment and prescriptions plus lots of other benefits.
We are now looking for a Sheltered Housing Advisor to join our team, reporting into a Team Leader, the post is offered on a fixed term contract for up to 12 months or the return of the substantive post holder whichever is sooner.
You will:
- Undertake daily or weekly contact with all scheme customers
- Undertake monthly testing of all scheme equipment
- Assist in the viewings of new potential residents
- Provide signposting/referral services where necessary both internally and externally
- Arrange and managing scheme meetings and activities
This role requires you to work on an out of hours on call rota scheme for which you will receive additional pay, you will therefore, need to have a flexible approach to work and be prepared on occasion to travel to other Magna sites across Somerset providing cover for other colleagues when necessary
You will be responsible for managing all aspects of scheme management, ensure compliance for all associated paperwork.
You will be provided with the necessary IT equipment and a working from home allowance is available to support you with this.
What we are looking for
- Experience of working in supported housing or a similar environment is desirable
- You will be Customer focused with a desire to exceed customer expectations and deliver high levels of Customer Service at all times whilst adhering to regulations and Magna Values.
- You will be highly competent in maintaining accurate records with an excellent level of ICT skills.
- You will be able and willing to learn new systems quickly and with ease.
- A proven ability to communicate effectively both written and verbally and experience of maintaining client confidentiality is essential.
- To be successful you must have a full UK Driving Licence and use of a car
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