Ward Receptionist

This is an exciting role Front of House, working closely with clinical colleagues to ensure our patients receive the highest standard of care.

The role requires someone who has a great level of attention to detail and good organisational skills, working in a busy ward environment. You will act as the first point of contact for patients and carers visiting the ward.

The post holder will be required to admit and discharge all patients, update the bed board answer telephone enquiries and keep admin up together.

Previous experience of Front of House reception work is desirable.

Patients are the most important people in the Health Service and are at the centre of what we do. Patients and carers are the ‘experts’ in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients’ experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.

All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work
- To act as Receptionist for gate 10 welcoming and orientating patients and visitors to the unit.
- To participate in the preparation and the running of the Reception.
- To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary.
- To prepare in-patient notes ensuring all relevant documentation is included.
- Taking responsibility for the tracing in and out of medical records.
- To ensure all outcomes are completed on the PAS system.
- To be responsible for restocking stationary.
- To maintain patient confidentiality at all times.
- To provide annual leave and sickness cover as required.
- To undertake any other duties appropriate to the post.