Service Advisor

5 months ago


Haywards Heath, United Kingdom Lavender Motors Ltd. Full time

We are looking for someone who can work as part of the team but also someone who has initiative and who takes ownership and responsibility for the task at hand.

As a Service Advisor you will deal directly with customers, scheduling service work for their vehicles and informing them of any additional repairs required. You will handle administrative and customer relations aspects of the service departments operations. You will demonstrate professionalism, persistence and excellent communication skills over the phone and face to face.

You’ll play a key role in engaging with our customers. Customer Service is the primary focus of your role and you’ll be supported fully in your development within this role.

**Your duties include**:

- Greeting customers, handling enquiries and scheduling work
- Answering the telephone
- Interpreting customer concerns and comments and liaising with the Service Manager and Workshop controller
- Liaising with customers and gaining authorisation for any additional work required
- Keeping customers fully informed and arranging vehicle collections and deliveries
- Collecting and delivering customer vehicles as required
- Preparing estimates and invoices for the customer
- Operating a customer follow-up system and recording results
- Taking payment and recording method
- Opening, reading and distributing incoming mail

**Skills Required**: A professional manner, Excellent communication skills, both written and verbal, good organisational skills, good with numeracy skills and you must be able to multi task and work under pressure at times.

If you believe this is the position for you, please submit your CV. We look forward to meeting you

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Tips
- Yearly bonus

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Lav001


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