IT Support Analyst
5 days ago
IT Support Analyst - South Manchester - Law Firm
IT Support Analyst with excellent desktop IT support, Windows 7 / 10, Office 365, Server admin, Active Directory & Exchange experience is required by a leading law firm based in South Manchester. This is an excellent mainly 2nd line role but with the opportunityto move to a 3rd line level in the future and do more project work.
You must have some of the following experience:
- Experience of working in 2nd line IT support role
- Good knowledge of Windows 7 / 10
- Good knowledge of Office 365
- Windows Server administration (2008 / 2012 R2 / 2016) technologies
- Windows infrastructure administration (e.g. DNS, DHCP, Active Directory)
- SCCM
- Networking knowledge (e.g. TCP/IP, routing, vLANs)
- Service Desk operation & administration
- Exchange 2016 & Citrix XenDesktop 7 beneficial
- Knowledge of supporting such legal systems (BigHand, Visualfiles, Proclaim, Partner for Windows etc.) would be a distinct advantage but full training is provides
Duties include:
- Troubleshoot & support workstation, laptop, printer, mobile device, operating system, software & user education issues
- Assist senior colleagues in the diagnosis & resolution of server & network faults
- Perform intermediate phone system administration tasks under guidance from senior colleagues
- Handle escalated problems from 1st Line colleagues, mentoring where appropriate
- Assist with call logging overflow when required, using professional telephone manner
- Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management
Keywords: 2nd line / IT Support / Desktop Support / Manchester
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