Service Desk Analyst

2 days ago


Salford, United Kingdom Circle Recruitment Full time

Service Desk Analyst - Manchester

Service Desk Analyst with at least 12 months experience in a Service Desk / IT helpdesk / IT 1st line support role is required by a leading company in central Manchester. While this is a service desk role, you will get exposed to technologies wuch as AWSCloud, Networking, Microsoft Office 365, and Cisco, with full training provided

Joining a growing IT team, the Service Desk Analyst role is to use your technical expertise to resolve 1st line IT issues for employees in a timely manner and contribute to the team in providing an excellent IT support service.

Experience required:

- 12 months experience in a similar Service Desk / 1st line IT support role.
- Working with Service Desk / Helpdesk software, MS Office, 365 & Active Directory
- Excellent understanding of various systems and a passion to learn about new and upcoming technology and software.
- Ability to find solutions and assist staff at all levels.
- Excellent communication skills.
- Ability to prioritise tasks and deliver on deadlines.
- Enthusiastic, hardworking and a team player

Job Role Responsibilities
- Working on a busy Service Desk
- To adhere to the Incident Management Process, Service Request, Major Incident and Change Control procedures.
- Provide basic Microsoft Office 365 support.
- Escalate and manage 2nd/3rd line support tickets.
- Carry our basic Active Directory tasks.
- Able to support users remotely and on-premises.
- Create user profiles.
- Roll out software centrally and manually.
- Offer user laptop health checks.
- Managing all tasks via helpdesk system.
- Review ticket trends with line manager.
- Support team and firm with adhoc IT tasks.

They want this person to grow into the role and after 12 months move to 2nd line role in the future, or into parts of IT if they want

They are looking to pay a starting salary of up to £25,000 + Benefits + Flexible Hours + Some home working

**Like to hear more?**

**Don't worry if your CV isn't yet up to date, call Riyad for an informal discussion -**

**Also, please feel free to add me on LinkedIn.**

Keywords: Service Desk / Helpdesk / IT / Support / Office 365 / 1st line / Manchester



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