Operations Coordinator

4 weeks ago


Harlow, United Kingdom Bright Hygiene Full time

Responsibilities:

- Working as a part of the Operations Team to manage the diary of 50+ operatives daily, scheduling cleans and arranging site access with clients
- Answering escalated customer complaints
- Organising schedules of work for large sites
- Booking in schedules of multiple sites from large customers
- Contacting existing customers to rebook visits
- Working alongside the company’s independent feedback company to provide an effective after sales service
- Ordering equipment from suppliers

Person Specification:

- You will need to have the ability to work in a busy and fast paced environment
- You will need to have excellent organisational and communication skills
- You will need to have an excellent telephone manner
- You will need to be resilient and confident in speaking with customers
- You will need to have good computer skills with a working knowledge of Microsoft Excel and Outlook
- If you have knowledge of ACT, this would be a huge advantage

Job Particulars:

- 40 Hours per week, 0800-1700 Monday-Friday with one hour unpaid lunch break.
- Monthly bonus of £200 available for meeting team sales targets.
- Company profit share scheme in place.
- 20 days annual leave excluding UK Bank Holidays plus additional day for your birthday. Allowance increases incrementally after 2 years service.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Yearly bonus

COVID-19 considerations:
Desks are at located 2 metres apart from each other. Additional ventilating equipment is also available.

Work Location: In person



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