Customer Service Staff
4 months ago
Customer Service Staff - Station Grade B Internal Relief
FORT WILLIAM
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
Duties will include sale of tickets and other rail service products, providing customers with information and assistance. Maintenance and cleaning of station environments including platforms, waiting areas and toilets and shower rooms ensuring also that the station conforms to the service quality requirements. Keeping the station hazard free by carrying out security and health & safety checks. You will also be responsible for ice and snow clearing from platforms and other areas.
You will also be reponsible for the safe dispatch of our train services.
We are looking for evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles. You will already be a highly motivated and flexible individual with excellent communication skills. Customer friendly focused you will also be an effective team player who can demonstrate initiative and an ability to work under pressure whilst remaining calm.
Flexibility is essential in order to meet shift requirements which will include early starts, late finishes and weekend working. Station Grade Area and Internal Relief GPR and RDR posts will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.
We offer an attractive reference salary of £31,431 per annum on completion of training. During training, the trainee salary is £21,193 per annum.
As this is a safety critical post with rail industry safety requirements, there are certain medical and fitness standards that must be reached for the role.
We’ll ensure you’re rewarded for your contribution with a competitive package that includes:
Contributory Final Salary Pension scheme
Free and reduced rate rail travel for you and your family, where applicable.
Generous holiday allowance
Hapi benefits package, offered to everyone at ScotRail
-
Customer Perceptions Recruiter
2 weeks ago
Fort William, Highland, United Kingdom Customer Perceptions Ltd Full timeAre you passionate about providing exceptional customer experiences?Job OverviewWe are recruiting Mystery Shoppers across all areas of Scotland for Customer Perceptions Ltd.Flexible working hours are available to suit your needs, making this an ideal opportunity for those seeking a balanced lifestyle.This is not a traditional office-based role; instead, you...
-
Customer Experience Assessor
2 weeks ago
Fort William, United Kingdom Customer Perceptions Ltd Full timeWe are currently recruiting for a Customer Experience Assessor to join our team at Customer Perceptions Ltd. This is an exciting opportunity to earn extra income and help improve customer experiences across all sectors in Scotland.Key Benefits:A flexible schedule that suits your needs, with assessments available weekdays and weekends, daytime and evening.The...
-
Customer Service Assistant
6 months ago
Fort William, United Kingdom CJ Lang & Son Limited Full time**Customer Service Assistants - 20 hrs** SPAR Grange **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to...
-
Mystery Shopper
2 weeks ago
Fort William, United Kingdom Customer Perceptions Ltd Full timeCustomer Perceptions are recruiting Mystery Shoppers across All areas of Scotland.Flexible working hours are available to suit your needs.NOTE: our fees are on a per shop basis, so you can do approx 3 in an hour so therefore hour rate approx.£24.All you need is: Good observational skills The ability to recognise outstanding customer service A strong grasp...
-
Customer Service Ambassador
3 weeks ago
Fort William, Highland, United Kingdom Lidl in Deutschland Full timeOverviewLidl in Deutschland is a leading retail company that values its employees. As a Customer Assistant, you will be part of a dynamic team that strives to provide excellent customer service and maintain high standards of quality.Salary and BenefitsThe estimated salary for this role is £12.40 - £13.00 per hour, with additional payments for bank holidays...
-
Customer Service Representative
2 weeks ago
Fort William, Highland, United Kingdom Toolstation Full timeAbout the Opportunity:We are seeking a Customer Service Representative to join our team at Toolstation in Fort William. As a key member of our team, you'll play a vital role in delivering exceptional customer service and building strong relationships with our customers.Your Key Responsibilities:Answering customer queries and resolving issuesProviding product...
-
Customer Service Representative
2 weeks ago
Fort William, Highland, United Kingdom Page Personnel Full timeWe are seeking a skilled Customer Service Specialist to provide exceptional support to clients.About the RoleThe ideal candidate will have high emotional intelligence and excellent communication skills, ensuring a welcoming and professional service to all inbound enquiries.They will be responsible for first contact and engagement, nurturing leads through...
-
Customer Service Representative
6 months ago
Fort William, United Kingdom William Hill Full timePeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...
-
Customer Service Representative
4 days ago
Fort William, Highland, United Kingdom McDonald's United Kingdom Full timeCompany OverviewMcDonald's United Kingdom is a leading fast-food chain with a reputation for delivering high-quality food and excellent customer service.Job SummaryWe are seeking a motivated and enthusiastic Crew Member to join our team. As a Crew Member, you will be responsible for providing exceptional customer service, preparing food, and maintaining a...
-
Customer Service Liaison
2 weeks ago
Fort William, Highland, United Kingdom forsalelondon.co - Jobboard Full timeJob OverviewWe are seeking a highly skilled Sales and Support Specialist to join our team at forsalelondon.co - Jobboard. This role involves working as a Customer Service Agent, providing exceptional customer care skills and handling telephone enquiries and counter sales.This is an exciting opportunity for someone who enjoys outdoor duties, driving duties,...
-
Customer Service Representative
6 months ago
Fort William, United Kingdom William Hill Full timePeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...
-
Customer Service Liaison
2 weeks ago
Fort William, Highland, United Kingdom forsalelondon.co - Jobboard Full timeJob Description:This Customer Service Advisor role involves performing a range of duties including outdoor work, driving, and computerized office tasks.A valid 7.5 ton licence is required for this position.Forklift experience is necessary to operate our equipment safely and efficiently.Having ADR qualification is preferred but not essential.We offer flexible...
-
Customer Service Assistant
6 months ago
Fort William, United Kingdom CJ Lang & Son Limited Full time**Customer Service Assistant 20 hrs £12.02 per hour** **SPAR, Grange Road, Fort William** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...
-
Customer Service Assistant
2 weeks ago
Fort William, Highland, United Kingdom The Original Factory Shop Full timeThe Original Factory Shop is committed to providing an inclusive and supportive work environment, where everyone has the opportunity to thrive. As a Sales Colleague, you'll play a key role in delivering this vision, working closely with colleagues to create a positive and engaging shopping experience for our customers.About the Job:To assist customers in...
-
Retail Customer Service Representative
6 months ago
Fort William, United Kingdom William Hill Full time**Location** High Street, Fort William PH33 6DH **Salary** £10.50 rising to £10.90 after passing probation **Hours** 16 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business...
-
Yard Customer Assistant
6 months ago
Fort William, United Kingdom Travis Perkins Full timeJoining our friendly and hard working family as a **Yard Customer Assistant**, you'll be on the front line dealing with our customers that come into our yard. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **What will I be doing?** Not one day is the same as the next in TP branch life, but...
-
Yard Customer Assistant
6 months ago
Fort William, United Kingdom Travis Perkins Full timeJoining our friendly and hard working family as a Yard Customer Assistant, you'll be on the front line dealing with customers that come into our yard. You will play a vital role in our continued success, providing a first class service. This is a fixed term role of 6 months. Where Will You Be Working ? Travis Perkins is a network of 500+ branches that...
-
Customer Service
6 months ago
Fort William, United Kingdom Royal Bank of Scotland Full time**Customer Service & Operations**, **Customer**: **Customer Service - Personal Banker - 12 Month Fixed Term Contract**: Fort William, United Kingdom Fixed Term Contract Full Time R-00229374 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This...
-
Customer Service
6 months ago
Fort William, United Kingdom Royal Bank of Scotland Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Fort William - You’ll be...
-
Customer Service
6 months ago
Fort William, United Kingdom Royal Bank of Scotland Full timeJoin us as a Personal Banker in Fort William - You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals - We’ll look to you to proactively find ways to continually enhance our customer banking experience - We’ll support you to achieve a Foundation Certificate in Responsible Banking and...