Contract Negotiator

2 weeks ago

London, United Kingdom Home Made Full time

**Contract Negotiator (Build to Rent) | Home Made**

Different to the norm (because that's how we roll at Home Made), our offer negotiators are highly focused lettings professionals who handle that key part of our sales funnel, the offer We leave the viewings to our Sales Associates, so we can keep things as efficient as possible for the customer.

Our Contract Negotiators (known as Account Executives internally) work on our Build to Rent side of the business. Handling high volume of offers on a daily basis is a core part of this role - keeping the team on their toes

If you enjoy the offer stage of the process then this role is for you
- **Working hours**_: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return._
- **Office location: **_London Waterloo, this is an _**office-based role**_ _- Post probation this moves to 1 day a week WFH_
- **Salary**:_ _£28-30k base dependent on experience (£48k OTE)_

**Sound interesting, what does the role involve?**
- Execute on the high volume rental offer process for build-to-rent clients
- Manage the process of populating the offer form, ensuring that all relevant information is collected and entered correctly on the CRM
- Qualify and prepare all offers in line with business rules to ensure they meet set standards and are fully compliant
- Lead the negotiations with renters and secure rental offers, ensuring that all parties are kept informed throughout the process. Any offer terms that do not meet minimum client expectations should be escalated to the corresponding Account Lead
- Quickly build rapport and handle objections in a calm and confident manner
- Conduct full debriefs for any fall-through offers, ensuring that any lessons learned are captured and actioned
- Attend and contribute to client site training sessions
- Conduct research to understand the local rental market, including rental prices, property amenities, and competitor offerings, to inform pricing and marketing strategies
- Work closely with our sales team to provide a high level of customer experience. Collaborate to ensure smooth and efficient processes
- Provide a high level of customer centricity in all aspects of written and verbal communication
- Be a part of the wider team to achieve the Home Made mission and vision
- Be a culture and values champion

**This is the role for you if**:

- You have proven previous experience in lettings negotiation
- You have a flare for a fast paced environment, with organisational and prioritisation skills as some of your key strengths
- You are an excellent communicator with the ability to build rapport with a range of customers
- You are results-driven, looking to surpass targets
- Exceptional written and spoken verbal communication skills

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Employee perks - discounts for your favourite stores, cinema etc
- Yearly Team Charity Half Day
- Sabbaticals post 2 years of tenure
- Weekly fruit
- Office Social Events (Summer and Winter Parties)
- Culture Club: Running Club, Meditation Sessions, Mental Health Champions, CSR opportunities
- Dog-friendly office
- Weekly 5pm happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programme
- **We are an equal-opportunity employer**_

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Referral programme
- Sabbatical
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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