Sales Support Executive
2 weeks ago
In-depth training programme including induction into the company, the industry we operate in and the products and services we sell
- Quote management and administration for a portfolio of key customers
- Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed
- Handling any queries relating to the fulfilment of customer orders
- Delivering against pre-defined customer service level agreements
- Owning the quote process and feeding back updates at key stages to the account managers
- Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting
- Identifying process improvements that improve business efficiency and profitability
- Interaction and relationship building internally with key supply chain contacts and externally with customer
The skills you’ll need:
We are looking for someone with ideally 2 year's experience within an Account Management focused role or Sales Support role with another reseller.
- Well-presented and confident
- Possesses strong communication skills
- A good understanding of the channel and our market is essential
- Proven track record of working as part of a team in a fast-paced sales environment
- action oriented and full of energy for the things you see as challenging
- Not fearful of acting with a minimum of planning
- Dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Establishes and maintains effective relationships with customers and gains their trust and respect
- Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
- Provides individuals with information so that they can make accurate decision
Please be aware this is an Office-Based role.
Mon - Fri 9am - 5:30pm.
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