General Operative/driver

5 months ago


Blandford Forum, United Kingdom Wiltshire Farm Foods Full time

**The Role and Team**

**This position is a min of 40 hours per week - flexible between 7am and 5pm - covering our existing operations team, and will include, driving, freezer cover and office support.**

You will be the face of our business and your interactions with our customers is crucial to our success. As such you must genuinely enjoy meeting people and exceeding customer service standards, with a willingness to go above and beyond what is expected in the day-to-day role.

You must be dedicated, hard working and willing to work through a steep learning curve to learn the rounds, and the other elements of the business, working alone and in a team.

Along with with driving and office support you will also cover our two full time freezer staff holidays - a total of 58 days of the year working in our cold-store that runs at -20. Protective clothing will be provided, and you will always be supported by an existing team member.

**Who are we**:
We are part of the Apetito Group an award winning, leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people in their homes or in care services.

**Responsibilities**:

- Be an ambassador for the company and always delivering with exceptional service
- Must have excellent time keeping with ability to manage time when delivering to our customers. All customers are provided with a 2 hour delivery window which needs to be adhered too.
- Team player and willing to support other team members and management to achieve a common goal of excellent customer service.
- Have the ability to undertake pre-shift inspection of your van, to include, oil, water, tyres and full visual safety inspection. Including changing a tyre due to puncture whilst out on the road if necessary
- Driving style to be damage free and economical
- Clean and refuel your van weekly - a clean presentation is essential.
- Customer focused and willing to contact the office with any discrepancies or delays
- Excellent Cash Handling experience, showing ability to cash up your round accurately at the end of each working day. With a tidy and comprehensive paperwork approach to support the office.

**Essential qualifications/Personal Qualities**:
**. **Must have own transport to commute to and from work
- Flexible manner to cover emergencies and be available from 6am for last minute business changes due to staff sickness
- Evidence of commitment and stability
- Confident on the telephone to answer and make calls to customers
- Experience in customer service role
- Excellent knowledge of Dorset and surrounding villages - following postcodes are covered: BA8, BA20, BA21, BA22, BH19, BH20, DT1 to DT11, EX12, EX13, EX24, SP7, SP8, TA13 to TA20
- Flexible approach to supporting other areas of the business with a proactive mindset
- A can do attitude
- Full Clean UK Driving License for manual vehicle use
- Clear DBS (Disclosure & Barring) check prior to joining
- Proof of right to work in UK
- Physically fit
- Numerate & Literate with secondary level education completed at GCSE level or equivalent.
- Willingness to support the business growth with door drops to prospective customers

**Desirable**:

- Knowledge of vehicle mechanic's and ability to maintain a fleet of vans

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Tips

Application question(s):

- Have a Clear DBS (Disclosure and Baring Service) check before joining

**Experience**:

- driving: 10 years (required)
- delivery driver (multi drop): 2 years (preferred)

Licence/Certification:

- CLEAN - UK Driving License (required)

Work Location: On the road



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