Operations Assistant

3 weeks ago


Blandford Forum, United Kingdom Swann Full time

**Multi Skilled Team Leader and Driver required for full time permanent position in Blandford.**

This is a diverse role and is covering all areas of the business as per below:

- Drivers holiday cover (5 drivers) - so they will be on a different round each time, no set pattern so must have a calm manner and not get stressed with last min
- Freezer Cover (2 Freezer Staff) - So must be ok working in a cold environment (Protection is provided) and they will always be with an existing team member - Attention to detail for picking orders and speed is essential as if they go slow they will definitely get cold, but if they make mistakes on meal orders it affects customer service and also could cause harm to the customer if they eat and are not aware.
- In the office when not covering the Drivers or Freezer**.**

Key Skills:

- Attention to detail - they will need to use our computer systems (Dynamics) to take customer orders and make outbound calls - note taking correctly is essential - and must be IT literate and confident on the telephone
- Time Management - When covering the rounds they need to achieve a 3-4min average drop time with rounds varying in size and location - sizes around Christmas time can be up in their 80’s average rounds 55-65 drops
- Excellent knowledge of the Dorset area - We cover all of the following post codes during our working week - BA8, BA20, BA21, BA22, BH19, BH20, DT1, DT2, DT3, DT4, DT5, DT6, DT7, DT8, DT9, DT10, DT11, EX12,EX13, EX24, SP7, SP8, TA13, TA14, TA15, TA16, TA17, TA18, TA19,TA20
- Good knowledge of Cars/Van’s and capable of doing a vehicle check which involves oil, water, tyres
- Must be able to change a tyre without waiting for the RAC
- Flexible approach to working within hours of 6am to 6pm if needed although a 40 hour week is the contract hours, it could be more and O/T is paid at basic hourly rate (The role would not suit anyone who has to be home for a certain time due to commitments) - Mark would usually leave early on his office days if he’s over on his hours for the week, but only if he’s not covering a team member. - This means on some days he’s finished at 1 or 2pm as long as he’d done the 40 hours.
- Adaptable to last minute changes - I often would contact Mark on the morning of his shift - around 5.30am to 6am requiring him to last minute cover for sickness so again they need to be happy with this approach
- Customer focused with the ability to not to get tied up in chatting with customers past the 3 min drop time, but courteous that it doesn’t affect the customer service - this is a skill
- Physically Fit - as they will need to load their own van within 30 minutes and assist other team members where needed - dithering around just won’t work as they will then get stuck in the morning traffic.
- Team focused and always looking to support where needed without being asked

**Job Types**: Part-time, Permanent, Temp to perm
Part-time hours: 16 per week

**Salary**: £12.00 per hour

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Where are you located?
- When are you looking to start?
- Do you have knowledge of the local area?

**Experience**:

- driving: 2 years (preferred)
- multi drop driving: 1 year (preferred)
- Computer: 1 year (preferred)
- Excel: 1 year (preferred)
- Office: 1 year (preferred)
- Cold store: 1 year (preferred)

Licence/Certification:

- DBS (preferred)
- Full UK Driving licence (preferred)

Work Location: In person



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