Customer Service Assistant

3 days ago


Milton Keynes, United Kingdom Ascendant Recruitment Full time

**Customer Service Assistant**

**12 Month Fixed Term Contract**

**Milton Keynes**

**Up to £23,000.00**

**Responsibilities of a Customer Service Assistant include but are not limited to**:

- Answering incoming calls providing customers with product, pricing and delivery information.
- Handling invoice queries, providing order progress statuses and amendments.
- Building rapport with customers to positively resolve service issues and deliver outstanding service.
- Taking ownership of customer enquiries and responding to escalated customer issues in accordance with agreed procedures.
- Communicating professionally and regularly with leadership and peers on the status of accounts and escalations.
- Meeting goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers.
- Fostering and maintaining relationships with key customers to improve retention rate and support business growth.
- Gaining understanding and knowledge with the company ERP system and processes.
- Building relationships with external sales teams regarding customer requirements and offer administrative support to help obtain sales growth.
- Supporting with the accounts receivable process and chasing outstanding debt.

**To be a successful Customer Service Assistant you must have**:

- A passion to deliver exceptional service to all customers.
- Able to work positively, independently in a team-oriented and fast paced environment.
- Self-motivated, adaptable and energetic with a desire to help others.
- Strong analytic and problem-solving skills.



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