Workforce and Resource Planner

3 months ago

Portsmouth, United Kingdom SSE Full time

**About the Role**

**Base Location**: Portsmouth (Walton Park)

**Salary**:£31,339 - £35,892 and a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**: Permanent | Full Time | **Office based**

We are looking for a Workforce and Resource Planner to join our team

As a Workforce and Resource Planner you will be responsible for all current and future forecasting of the connections team

We want customers to think highly of us, we want to know we have met all their expectations and that they rate our service as exceptional.

This is a role focused on delivering just that, exceptional service. We are looking for someone who is passionate about operational planning and driving efficiencies. We are a fast-paced business and change & innovation is key to our success

**Roles & responsibilities will include, but are not limited to**:

- Implement and embed operational planning solutions across our service centre of 150 FTE, to ensure customer demand is managed and SLAs are achieved.
- Full evaluations and recommendations of future working patterns aligned to customer demand and working with the Customer Experience Team to use customer insights to inform and influence future ways of working.
- Creation and on-going ownership of Employee Rotas and holidays.
- Embed solutions to optimise maximum productivity of resource and identify digitalisation opportunities.
- Design and develop dashboards and reports, and prepare and analyse data, translating this into meaningful presentation packs for Senior Management visibility.

**What do I need?**

To be considered for this role, we would love you to have;
- Experience in workface planning of a fast-paced business area with continuing change and growth.
- Strong analytical and data science skills and the ability to present your findings.
- Great organisation, planning, forecasting, demand, and resource management skills
- An exceptional track record of KPI Management, SLA report creation and delivery
- The ability to provide trend analysis and spot early warning signs

**About our Business**

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

**What's in it for you?**

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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