Information Technology Tier I Support Specialist

2 weeks ago


Ruislip, United Kingdom ProfessionLX, Ltd. Full time

**ABOUT THE ROLE**

**What you will do**:

- Provide basic technical assistance, help desk resolution, and service desk delivery. Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
- Maintain knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff. Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Support local IT infrastructure and equipment as part of the CIO team. Maintain awareness of WIFI provision in Blenheim Crescent.
- Recommend improvements in WIFI provision and/or hardware to improve WIFI. Implements improvements at CIO direction.
- Retain a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Support conference room and leadership teleconference equipment. Recommend improvements in teleconference equipment. Implements improvements at CIO direction.

**REQUIREMENTS**

**What you will bring**:

- Minimum 2 years' experience in an help desk/support desk role
- Professional certification in computing, networking, system administration. Aat a minimum, one of the following certifications is required:

- Currently have, or be able to quickly obtain, one of the following certifications: A+, CCNA-Security, CND, Network+ CE, SSCP
- Experience with Department of Defense networks highly preferred
- Experience & proficiency with commercial software, to include Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners
- Excellent customer service

**Your education and experience**:

- High school diploma or equivalent
- National Agency Check or UK equivalent

**BENEFITS**

We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (required)

Work Location: Hybrid remote in Ruislip

Expected start date: 01/06/2024



  • Ruislip, United Kingdom ProfessionLX, Ltd Full time

    ABOUT THE ROLEProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk services (i.e.,...


  • Ruislip, Greater London, United Kingdom Professionlx Full time

    ABOUT THE ROLE ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk services...


  • Ruislip, United Kingdom DSI Corporation Full time

    **Job Overview**: Tier 1 Support Specialist needed to provide services to the Office of Naval Research Global (ONR Global) personnel. **Responsibilites include but not limited to**: - Provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content managements, and Command Leadership. - Provide basic technical assistance, help desk resolution,...


  • Ruislip, United Kingdom Wayman Group Full time

    Wayman Education is looking for a Design and Technology Teacher to work within a unique school based in Hillingdon.*Design and Technology Teacher required to work on a full-time basis  *Unique School in Hillingdon  *Excellent Design and Technology Teacher to join a highly successful and well-resourced department.*April start *full time  Wayman Education...


  • Ruislip, United Kingdom Centre for ADHD & Autism Support Full time

    **PLEASE NOTE AN APPLICATION FORM AND COVER LETTER WILL BE REQUIRED, AND THE CANDIDATE MUST HAVE A RIGHT TO WORK IN THE UK** **We are delighted to be recruiting for a specialist Adult ADHD advisor, for our busy, happy centre in Eastcote, NW London. Find out more about us on our website, adhdandautism. org** Although the role states home working as an...


  • Ruislip, United Kingdom Wayman Group Full time

    Wayman Education is looking for a Design and Technology Teacher to work within a unique school based in Hillingdon. Design and Technology Teacher wanted for a full-time positionOpportunity to work at a distinctive school in HillingdonSeeking an exceptional Design and Technology Teacher to join an accomplished and well-equipped department Wayman Education...


  • Ruislip, United Kingdom Wayman Group Full time

    Wayman Education is looking for a Design and Technology Teacher to work within a unique school based in Hillingdon.*Design and Technology Teacher required to work on a full-time basis  *Unique School in Hillingdon  *Excellent Design and Technology Teacher to join a highly successful and well-resourced department. Wayman Education is looking for a Design...


  • Ruislip, United Kingdom TPx Full time

    Job Description General Purpose: TPx is seeking remote site employees working as customer support technicians to support our customers based in the United States. This role will be responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills; utilizing technical...


  • Ruislip, United Kingdom Wayman Group Full time

    Wayman Education is looking for a Design & technology  Teacher to work in an Outstanding School starting in January on a full time basis. The School is located in Uxbridge, Hillingdon and is looking for someone who can teach Design & technology  to KS3/4/5. The school is accepting applications from both Design & technology  Teachers with experience and...

  • Admin Support

    4 weeks ago


    Ruislip, United Kingdom Sheridan Ward Recruitment Full time

    Ruislip Administration £23k - 28k per year Full time / Permanent Job description Admin Support £23,000 - £28,000 Ruislip We are delighted to recruiting for a lovely client based in Ruislip, who are looking to bring on board an Admin Support to join their growing team! Do you have previous admin experience? Do you have experience dealing with customers?...


  • Ruislip, United Kingdom ProfessionLX, Ltd. Full time

    **ABOUT THE ROLE** **What you will do**: - Provide Knowledge Management (KM) Subject Matter Expertise (SME) skill and experience to enable the effective and efficient communication of Command institutional knowledge to a globally disbursed workforce via industry leading data capture tools (e.g. snagit) and electronic platforms. This specialist will be...

  • Common Services Clerk

    4 weeks ago


    Ruislip, United Kingdom Canadian Forces - Detachment UK (Ruislip) Full time

    **Who can apply**: Persons legally entitled to reside and work in the country of employment indefinitely. Please include proof of your indefinite entitlement to live where the employment opportunity is located (i.e.: copy of passport).The Canadian Forces Support Unit (Europe) does not sponsor work permits directly or indirectly. **Factors having an impact...


  • South Ruislip, Greater London, United Kingdom Counter Terrorism Policing Full time

    Information Officer - Compliance & Assurance The starting salary is £33,348, which includes allowances totalling £2,841. The salary is broken down as £30,507 basic salary, which will increase annually until you reach the top of the scale £32,639. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. This is a new role where...


  • South Ruislip, Greater London, United Kingdom Counter Terrorism Policing Full time

    Information Officer - Compliance & Assurance The starting salary is £33,348, which includes allowances totalling £2,841. The salary is broken down as £30,507 basic salary, which will increase annually until you reach the top of the scale £32,639. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. This is a new role where...


  • Ruislip, United Kingdom Ruislip Gardens Primary School Full time

    **Special Resource Provision (SRP) & Assessment Centre (AC) Leader required for April 2023 start** **Salary range**:L3 - L7; £50,060 - £54,990 per annum inc. Outer London WeightingWe are seeking an innovative and inspirational SENDCO to join our leadership team. This is an exciting opportunity for someone looking for the next step in their career and...


  • Ruislip, United Kingdom DUNBAR EDUCATION RECRUITMENT LIMITED Full time

    I am working with a school in Hillingdon borough who are looking for a School Business Manager. The school is a great school ofted 'good' working within a friendly, supportive environment. The School Business Manager is responsible for: providing professional leadership and management of support staff promote the highest standards of business ethos within...


  • Ruislip, United Kingdom Wayman Education Full time

    School Business Manager required ASAP - School Business Manager for a permanent post - School Business Manager to work within a Brilliant School Wayman Education is seeking a School Business Manager who has proven experience and the ability to plan, develop and deliver business services and sound financial planning and budgetary control. As a School...


  • Ruislip, United Kingdom Wayman Recruitment Group Full time

    Wayman Education is looking for a Science Teacher to work within a unique school based in Hillingdon.Science Teacher (April start) required to work on a full-time basis Unique School in Hillingdon Excellent Science Teacher to join a highly successful and well-resourced department Wayman Education is looking for a Science Teacher to teach within a unique...

  • Maths Teacher

    2 weeks ago


    Ruislip, United Kingdom Wayman Recruitment Group Full time

    We are looking for an enthusiastic Maths Teacher to join our team starting in April 2024 at our brilliant Secondary School in Ruislip, Hillingdon. The successful candidate will be part of a highly successful and well-resourced department.Wayman Education is looking for a Maths Teacher to work within an Outstanding rated OFSTED school in Ruislip, Hillingdon....


  • Ruislip, United Kingdom Wayman Recruitment Group Full time

    Wayman Education is looking for a Science Teacher to work within a unique school based in Hillingdon.Science Teacher (April start) required to work on a full-time basis Unique School in Hillingdon Excellent Science Teacher to join a highly successful and well-resourced departmentWayman Education is looking for a Science Teacher to teach within a unique...