Team Coordinator

2 weeks ago


Hemel Hempstead, United Kingdom NHS Hertfordshire and West Essex Integrated Care Board Full time

This is an exciting role within the Children & Young People Continuing Care (CYPCC) team which is a busy operational team within Hertfordshire & West Essex ICB. The team works closely with local external care providers, Hertfordshire Community Trust, Hertfordshire County Council as well as acute Trusts locally and nationally.

This is a hybrid post and post holder is expected to join the Team Meeting in the Hemel Hempstead office once a month.

Highly motivated and enthusiastic individual to provide and coordinate administrative and commissioning services; including for example, the preparation of agendas for MDT meetings and minute taking including appropriate follow-up action as required. Supporting the CYPCC team with the management of the CYPCC case load, working across the CHC service as and when required to ensure whole team cover

Timely coordination and recording of new assessments, 3 monthly and annual reviews

Timely processing / management of new referrals in the department (paying close attention to varying deadlines)

Handle with tact, both incoming and outgoing calls to family members, care providers and GP practices

Maintain effective communication with a confident telephone manner and ability to remain calm under pressure especially during heated calls which may be escalated to you

Ensure correspondence and letters are sent to families and providers within agreed timescale

Ensure clinical evidence and funding is entered on ichord and other PID CYPCC databases (Care Partner, PHB Choices/SystemOne) in a timely manner to ensure key KPI’s are met

Ensure review outcome letters are sent to families and providers within agreed KPI’s

**Keep accurate activity records to monitor outcomes and ensure**:
Reviews are completed on schedule and followed up by appropriate colleagues

All referrals are monitored through department and followed up as appropriate

NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that plans and oversees how NHS money is spent and makes sure health services work well and are of high quality.

The ICB’s role is to join up health and care services, improve health and wellbeing and reduce health inequalities for the 1.5 million people who live in Hertfordshire and West Essex.

It’s an exciting time for us and we’re looking for people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aim.

So if you share our passion for people and want to make a positive change to their health and health services then we want to hear from you.

For further information on this role please see the job description and person specification attached.


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