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Patient Navigation Team Lead

2 months ago

Blyth, United Kingdom Railway Medical Group Full time

Ensuring consistent and accurate patient navigation procedures are developed and utilised, including: developing and delivering patient navigation staff training monitoring staff performance in relation to patient navigation through regular call monitoring and appointment data analysis (including eConsult) effectively using the relevant data tools (e.g. Ardens Manager, Capacity +Access) to ensure the practice is meeting NHS contractual requirements in relation to patient access/patient experience etc. providing regular reporting to the Managing Partner regarding achievement against practice targets devising and implementing improvement plans and efficiencies where necessary pro-actively developing navigation processes in order to improve practice performance and patient experience liaising with the Reception Team Leads and Office Manager regarding staff performance where appropriate updating training and best practice documents regarding patient navigation best practice, ensuring staff have access to these where necessary Having an excellent understanding of the business need for accurate patient navigation and promoting this within the practice Handling 1st level complaints regarding patient navigation and providing feedback to the relevant manager(s) Proactive management of the Social Prescriber Care Co-Ordinator Teams including: Collating and reporting on appointment data, team activity and performance Ensuring consistent and accurate diary keeping habits are maintained for safeguarding and data reporting purposes Carrying out regular 1-1s and appraisals Awareness of relevant current and upcoming national and regional programmes and campaigns. Ensuring the team are proactively advertising and promoting these campaigns and events across social media and within the surgery Decision making on attendance of local community events Proactive management of the GP Assistant Team including: Carrying out regular 1-1s and appraisals Collating and reporting on eConsult data and GP Assistant performance Promoting the availability of eConsult within the practice, on telephone messaging and across social media Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

The employee shares with the employer the responsibility for review and modification of duties.

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